What are the responsibilities and job description for the Specialist - Branded Retail cial Operations SA position at MTN?
We at MTNSA are a purpose and value-led organisation.
At MTNSA, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application
Mission/ Core purpose of the Job
- This role plays a critical part in enabling the implementation the Experience Centres/Stores sales and service strategy across both nonowned and owned stores.
- This Regional role focuses on Execution, Operations, Compliance, and Performance Management at the store level. It acts as an extension of the centre (Channel) team, ensuring that strategy, set by the centre, is effectively implemented in the regions. This role drives store performance through operational excellence, adherence to compliance, and execution of service initiatives.
- With store staff management now centralized under the Manager role, this position will focus assisting in driving sales performance, customer engagement, and market optimisation. It will also introduce a stronger level of independence in evaluating store sales effectiveness without
direct operational oversight.