What are the responsibilities and job description for the Field Technician position at MTN Global?
Job Description
Role Overview
The Field Technician travels to customer locations to install, maintain, and repair technical equipment or systems. They are the primary on-site representatives of the company, responsible for troubleshooting hardware issues, performance routine maintenance, and ensuring clients know how to use their systems properly.
What You'll Do
Individual tasks / Responsibilities
Role Overview
The Field Technician travels to customer locations to install, maintain, and repair technical equipment or systems. They are the primary on-site representatives of the company, responsible for troubleshooting hardware issues, performance routine maintenance, and ensuring clients know how to use their systems properly.
What You'll Do
- Setting up, configuring, and testing new hardware or software components at client sites.
- Diagnosing technical or mechanical issues using diagnostic tools and repairing or replacing defective parts.
- Conduct routine scheduled inspections to ensure equipment operates safely and efficiently to prevent downtime.
- Training customers on equipment operations, answering questions, and maintaining positive client relationships.
- Managing work orders, tracking replacement parts inventory, and logging completed services in company software.
- Operating company vehicles safely and strictly adhering to OSHA and company safety guidelines
Individual tasks / Responsibilities
- Frequent travel to field locations and job sites
- Outdoor work in varying weather conditions
- Ability to lift up to 50 pounds if required
- Flexible schedule, including occasional evenings or weekends as needed
- Energetic self-starter with the ability to work in a fast-paced environment.
- Must have flexibility of working extended hours.
- In addition to independent qualities, the ability to work well as part of a regional/global and virtual teams across multiple geographies/vertical markets
- Minimum of 2 years’ experience in field operations
- Knowledge of safety standards and compliance requirements (OSHA or industry-specific)
- Ability to read schedules, work orders, and technical documentation
- Proficiency with mobile devices, field management software, and reporting tools
- Excellent communication and problem-solving skills
- Valid driver’s license and ability to travel to job sites as needed
- Experience in utilities / maintenance / telecommunications / logistics
- Ability to work independently with minimal supervision
- Strong organizational and time-management skills
- Proficiency in English. Spanish is a plus.