Dispatcher

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable). Location: 3333 South Market Street Redding, CA 96001 What you’ll do: Assist with all phone call information and dispatching of rides Organize and route trips based on schedule and location to ensure optimal performance Provide assistance to drivers for directions to destinations Assist drivers and transportation providers with problems or issues relating to scheduling Establish and maintain effective communication with transportation providers Report and record all incidents to the applicable manager Document and report provider no shows or on-time-performance issues Inform transportation providers of their next-days trips and any new trips that occur Monitor radio, telephones and on-road provision of service for quality Record time of departure, destination, and expected time of return Provide feedback on drivers’ performance What you’ll need: Experience, Education & Certifications: High school diploma or G.E.D. equivalent Must be 18 years or older Valid U.S. Driver's License for the past 3 years Valid Class B-P (endorsed for air brakes and passenger transport) driver’s license issued by the State of California Must have 3 years licensed driving experience No DUI's, DWI's or Reckless driving in the past 7 years No history of violent criminal (felony or misdemeanor) convictions No more than 3 moving violations or accidents within last 3 years In the event that your license has been previously revoked, you must have at least 3 full subsequent years post reinstatement with no violations Must be able to pass DOT physical and pre-employment drug screening Must pass criminal background check investigation & Motor Vehicle Record check Possess valid authorization to work in the State of California and the United States Skills: Excellent communication and interpersonal skills Good organizational skills with attention to timeliness and details Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications Ability to maintain high level of confidentiality Regular attendance is required Even better if you have... 2 years in transportation routing, dispatching, and scheduling expertise preferred 1 year experience working with the applicable transit scheduling system preferred Knowledge of GPS and GIS systems preferred Prior experience as a RABA Operator or Road supervisor preferred What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary: $25.50/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTransit We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.

Salary : $26