Service Manager

Mendon is a Full-Service Truck Leasing and Commercial Truck Rental in the New York metropolitan area. We are searching for a Service Manager to work in our Greenpoint Brooklyn, NY location.A Service Manager acts as the Assistant Branch Manager for the branch. They manage the shop floor and handle administrative tasks resulting from preventative maintenance and repairs. This role works closely with the foreman and technicians to ensure the service department contributes effectively to align business objectives and customers' demands. Ultimately, you'll help us increase the percentage of fleet inventory available for rental requests.Responsibilities:Delegate and direct service tasks including preventative maintenance scheduling, monitoring the progress of current projects, and managing team members to ensure the team's objectives and goals are met.Handle customer complaints or concerns regarding services, products, or personnel quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative tasks, such as managing and updating Repair Order’s, processing Repair Order in CDK, and supporting the Branch Manager in tasks.Validate and close CDK Repair Orders.Assist during the hiring, training, and evaluation of personnelManage time cards, time off requests of branch personnelSpeak with customers about inspections and recommended service. Write work orders for needed repairs.Give a complete and accurate written cost estimate for parts and labor.Order parts and communicate the timeline for repairs to customers.Assure effective communication with customers, Foreman, and TechniciansWork with company officials to develop methods and procedures to increase sales, expand markets, and promote businessSales, inventory-taking, and reconciling cash receiptsPlan and prepare work schedules and assign associates to specific dutiesAttend company meetings to exchange product information and coordinate work activities with other departmentsPrepare sales and inventory reports for management and budget departmentsOther projects and tasks as assigned by Branch ManagerRequirements: A least 1 years of previous Service work experience in diesel shop maintenance requiredStrong written/oral communication and people management skills requiredExcellent customer service skillsAssociate degree (business or technical) or Vo-Tech Graduate preferred but not requiredProficiency in the use of Gmail, Word and ExcelRegular, predictable, full attendance is an essential function of the jobAvailable to work the required schedule and overtime as neededClean driving record This position is regulated by the Department of Transportation or designated as safety-sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must be able to accept responsibility for their own safety and the safety of others.Physical Requirements:While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, feel, and reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.Additional InformationJob Type: Full-timeSchedule: Monday to FridayCompensation: $60,000 - $65,000/year Work Location: 362 Kingsland Ave Brooklyn NY 11222Benefits: - 401(k) - Dental Insurance - Vision Insurance - Health Insurance - Life Insurance - Sick Time Off - Vacations - HolidaysMonday-Friday 6:00am-2:30pm

Salary : $60,000 - $65,000