What are the responsibilities and job description for the Business analyst with Servicenow position at MTK Technologies?
Job Title: Business Analyst – ServiceNow HRSD
Location: New Jersey (Onsite)
Duration: Contract
Job Descriptio
nWe are seeking a skilled Business Analyst with strong ServiceNow HRSD (Human Resources Service Delivery) knowledge to support enterprise HR technology initiatives for our client. The ideal candidate will work closely with HR stakeholders, IT teams, and ServiceNow developers to gather requirements, design solutions, and ensure successful implementation of HRSD modules
.
Key Responsibiliti
- esAct as a Business Analyst for ServiceNow HRSD implementations and enhancemen
- tsGather, analyze, and document business requirements from HR stakeholde
- rsTranslate business needs into functional and technical requirements for ServiceNow HR
- SDWork closely with ServiceNow developers and architects to ensure accurate solution delive
- rySupport configuration and optimization of HRSD modules (Case Management, Employee Service Center, Knowledge Base, Lifecycle Event
- s)Conduct process mapping, gap analysis, and impact analys
- isPrepare BRD, FRD, user stories, and process flow documentati
- onFacilitate workshops, requirement sessions, and stakeholder meetin
- gsSupport UAT planning, execution, and defect resoluti
- onEnsure solutions align with HR compliance, security, and governance standar
- dsCoordinate with cross-functional teams including HR, IT, and vendo
- rsSupport post-go-live activities and continuous improvement initiativ
es
Required Skills & Qualificati
- onsStrong experience as a Business Analyst in enterprise environme
- ntsHands-on knowledge of ServiceNow H
- RSDExperience working with HR business proces
- sesStrong understanding of ServiceNow platform capabilit
- iesExperience in Agile / Scrum environme
- ntsExcellent communication and stakeholder management ski
- llsAbility to work independently and in a fast-paced environm
ent
Preferred Qualificat
- ionsServiceNow HRSD certifica
- tionExperience with ServiceNow integrat
- ionsHealthcare or Life Sciences domain experi