What are the responsibilities and job description for the Order Entry Rep position at MTI Baths?
About MTI Baths
Founded in 1988, MTI Baths pioneered the world's first self-cleaning whirlpool with its patented Fill-Flush® cleaning system, and in 2003 became the first manufacturer to offer a Lifetime Warranty on acrylic and stone bathtubs. Today MTI designs and manufactures luxury bathtubs, sinks, and shower bases across four collections — MTI Collection, Acquabella, MTI Solutions, and Reliance® — and has earned more than 160 design awards. In 2022, MTI Baths joined The ES Group, a European leader in engineered stone and solid-surface bathroom products, adding manufacturing depth and global resources while MTI continues to operate under its own brand and go-to-market model.
Job Summary
The primary purpose of the position is to receive and process incoming orders, handle incoming customer calls to explain products, options and other questions, and be the main point of contact for MTI orders. This role will work with customers directly via phone and email and provide top-tier customer service to MTI customers.
What You’ll Do
- Significant data entry into Navision as Purchase Orders are received
- Frequent communication with customers by phone and email
- Break down and review orders entered Navision at the end of the day and cross-check for accuracy
- Understand and apply company policy
- Separate orders to appropriate departments at the end of each day for distribution the next morning
- Review all incoming orders for all necessary information
- Inform customers of prices and ensure payment information is accurate
- Must have the ability to define problems, collect data, establish facts and draw valid conclusions
- Inform customers of expected lead times
- Follow up on orders
- Listen to customer questions or complaints, and find a resolution
What We’re Looking For
- 1-2 years in a customer service role with
- Excellent written and verbal skills, including professional phone skills
- Exceptional listening skills
- Ability to get along with others in a team environment and to fit in as a team member.
- Flexibility/Adaptability to adjust to changing needs of customers and internal company needs
- Ability to multi-task and be resourceful
- Cheerful, can-do attitude
- Proficient in Microsoft Office products
- Commitment to come to work on time
- Experience working with Navision preferred, but not required
Work Conditions amp; Physical Demands
- General office environment, may work outside with hot temperatures, may require lifting up to 25 pounds.
Education Requirements
- Associate degree and/or two years of relevant experience