What are the responsibilities and job description for the Customer Service Rep - Mortgage - Noon to 9 PM EST Shift position at MTG Services?
NOTE: This is a noon to 9 PM EST shift only. Candidates must have high volume call center experience.
MTG Services has been retained to locate customer service and collections representatives for one of its mortgage servicing clients. These are great roles with an outstanding company, solid benefits and significant opportunities for advancement. Our client will provide comprehensive mortgage training to all candidates, so no existing mortgage experience is required.
This is a fully remote role. We are not interviewing candidates coming from Health Care related positions.
Position Details:
- Help homeowners that reach out via telephone solve issues by providing exceptional customer service to every customer, every time
- Address customer concerns in a fast - paced environment while adhering to corporate requirements and guidelines
- Accurately document all communications with customers in the system of record
- Achieve performance targets
- Conduct research necessary to solve customer issues
- Effectively work within a team environment, focused on supporting your colleagues
- Use an advanced telephony platform
Qualifications:
- High school diploma or GED
- One (1) year of customer service experience within a call center environment
- Desire to help solve problems
- Strong interest in growth / advancement opportunities
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- Do you have high volume call center experience?
- Are you able to handle 50-100 inbound calls a day?
Experience:
- Financial services: 2 years (Required)
Work Location: Remote
Salary : $20 - $22