What are the responsibilities and job description for the Technical Support & Network Operations Specialist position at MTE Communications?
Technical Support & Network Operations Specialist
Full-Time | Starting at $18.00/hour DOE | Employee Ownership
Location: Weiser, Idaho | On-site
Join MTE Communications, a 100% Employee-Owned telecommunications company that has been connecting rural communities since 1909.
We're looking for a Technical Support & Network Operations Specialist who enjoys solving problems, working with technology, and helping customers stay connected with reliable internet service.
This position will initially focus on providing technical support to customers, troubleshooting internet connectivity issues, and assisting with daily service operations. As you gain experience and develop your technical skills, you'll have opportunities to take on additional responsibilities supporting network operations and monitoring.
Telecommunications experience is helpful but not required. We provide training for individuals who are eager to learn and grow.
Why Work at MTE?
100% Employee-Owned
At MTE, employees have the opportunity to become employee owners through our Employee Stock Ownership Plan (ESOP). Eligible employees receive company-funded retirement benefits through the ESOP at no stock-purchase cost to them.
Stability & Community
- Serving rural communities since 1909
- Stable, locally rooted company
- Opportunities for long-term careers and professional growth
Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k) with company match
- Medical, Dental, and Vision insurance
- Paid Time Off and Paid Holidays
- Employer-paid training and career development opportunities
What You'll Do
Primary Responsibilities – Technical Support
- Provide technical support for internet services, including DSL, fiber, and wireless
- Troubleshoot connectivity issues, customer equipment, and basic networking problems
- Assist customers by phone and email with technical questions and service needs
- Create and manage trouble tickets, service orders, and customer follow-ups
- Guide customers through troubleshooting steps and explain technical solutions in simple terms
- Coordinate technician dispatches for installations and service repairs
- Assist with provisioning customer services and equipment
- Work with internal teams to resolve technical issues and restore service
Additional Responsibilities & Growth Opportunities
As your knowledge and experience grow, you'll receive training and opportunities to support additional areas, including:
- Monitoring network performance and identifying potential service issues
- Assisting with network troubleshooting and escalating outages or service disruptions
- Supporting network provisioning and service configuration
- Working with network operations teams to maintain reliable service
- Assisting with customer billing, account updates, and service upgrades as needed
What a Typical Day Looks Like
No two days are exactly alike!
You might start your morning helping a customer troubleshoot an internet connection, then coordinate a technician dispatch, assist with equipment setup, or follow up on a service issue.
Most of your day will initially focus on helping customers resolve technical problems and ensuring they receive dependable service.
As you become more experienced, you'll begin learning more about the systems and network infrastructure that keep our communities connected.
Work Environment & Expectations
This is an office-based position in a fast-paced environment that requires strong communication, organization, and problem-solving skills.
Successful team members are comfortable:
- Handling customer calls and technical support inquiries
- Working across multiple computer and support systems
- Troubleshooting technical issues and explaining solutions clearly
- Managing competing priorities while maintaining accuracy
- Working independently and as part of a team
- Continuously learning new technology and troubleshooting techniques
- Participating in an on-call rotation for technical support as needed
Who We're Looking For
You don't need to be a telecommunications expert to succeed in this role.
We're looking for someone who is dependable, enjoys technology, has a natural curiosity for how things work, and likes figuring out solutions to problems.
Ideal backgrounds include:
- Technical support or help desk
- Telecommunications or internet service providers
- Customer service with technical responsibilities
- Entry-level IT or networking
- Retail or service positions involving troubleshooting or problem-solving
Qualifications
Required
- High school diploma or equivalent
- Basic computer skills and ability to learn new software and systems
- Strong communication and customer service skills
- Ability to troubleshoot problems logically and follow technical instructions
- Ability to multitask, stay organized, and work in a fast-paced environment
- Willingness to learn technical troubleshooting and network operations
Preferred, but Not Required
- Experience in technical support or telecommunications
- Familiarity with internet services, including DSL, fiber, and wireless
- Basic knowledge of computer networking
- Experience with technical support or ticketing systems
- Bilingual communication skills
Build Your Career With MTE
If you enjoy working with technology, solving problems, and helping people, this could be a great opportunity to build a long-term career in telecommunications.
Start in technical support, develop your networking skills, and grow with a company you have the opportunity to help own.
Salary : $18