What are the responsibilities and job description for the Senior Enterprise Application Support Specialist position at MTC Holding Corporation?
Description:
Fully Remote Opportunity
Position Summary
The Senior Enterprise Application Support Specialist independently owns and supports business-critical applications. This role ensures applications remain stable, secure, supportable, and aligned with business needs through advanced troubleshooting, vendor coordination, lifecycle management, and automation.
Key Responsibilities
- Own assigned applications, including production support, maintenance, upgrades, monitoring, documentation, and recovery planning.
- Lead troubleshooting and root-cause analysis for complex incidents and recurring issues.
- Coordinate application changes, releases, testing, patches, and implementations.
- Manage vendor escalations, technical issues, deliverables, and deadlines.
- Partner with business and technical teams to identify requirements and improve applications and processes.
- Monitor application health and address reliability, resiliency, and support gaps.
- Maintain support procedures, system diagrams, recovery instructions, and knowledge articles.
- Use PowerShell or similar tools to automate repeatable support and administrative tasks.
- Communicate incident status, risks, changes, and project progress to stakeholders.
- Provide after hours and on-call support.
Required Qualifications
- Five or more years of enterprise application support experience.
- Experience independently supporting or owning business-critical applications.
- Strong troubleshooting and root-cause analysis skills.
- Experience with application monitoring, incident response, change management, testing, and documentation.
- Experience coordinating with software vendors and technical and business stakeholders.
- Experience with Git, Azure DevOps, Rest APIs
- PowerShell, python, or comparable scripting experience.
- Strong customer service, organization, communication, and problem-solving skills.
- Associate degree in information technology or a related field, or equivalent relevant experience.
- Ability to provide weekend support when required.
Preferred Experience
Experience with a combination of the following is preferred.
- Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, or hybrid Microsoft environments.
- Windows Server, SQL Server, IIS, Apache, Active Directory, Group Policy, DNS, or file services.
- Document management, workflow, managed file transfer, monitoring, authentication, or certificate-management platforms.
- Application resiliency, recovery testing, high availability, Linux, or advanced automation.
Other Duties
Duties may change based on organizational needs.