What are the responsibilities and job description for the Customer Service Representative position at MTC Holding Corporation?
Job Summary
Mainstar Trust, located in Onaga, KS offers custodial services for self-directed retirement accounts and we are currently seeking detail orientated and self-motivated candidates to join our growing Customer Service team. This is a full time position with the ability to work a hybrid schedule upon the successful completion of new hire training.
Duties
- Provide excellent customer service to accountholders and representatives via telephone and email.
- Maintain accurate records of customer account interactions and transactions through data entry.
- Utilize Microsoft Office applications and Trust Accounting system to process transactions and retrieve information.
- Demonstrate effective phone etiquette while communicating with clients.
Requirements
- Previous experience in a call center environment is highly desirable.
- Strong customer service skills with a focus on client satisfaction.
- Proficient in computer skills, including data entry and Microsoft Office applications.
- Excellent communication skills, both verbal and written.
- High school diploma or GED
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Ability to Commute:
- Onaga, KS 66521 (Preferred)
Work Location: In person