What are the responsibilities and job description for the Float Teller/Member Service Representative position at MTC Federal Credit Union?
Description
Role:
Assists members with financial transactions, to include receiving and paying out cash and other negotiable instruments.
Essential Functions & Responsibilities:
- Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers’ checks to members; transfers amounts from member accounts as directed.
- Balances cash drawer and daily transactions.
- Verifies and posts transactions to member accounts and maintains member and Credit Union records.
- Greets members and provides routine information concerning services, and directs members to appropriate departments for specific information and service.
- Cross-sells Credit Union products and services.
- Performs a variety of miscellaneous tasks including filing, copying, data input, and answering the telephone.
- Performs other job related duties as assigned.
Performance Measurements:
- Provide friendly, professional, personal, and confidential service to all members and associates.
- Balance cash drawer daily, with no more than $X off and with total offages not to exceed $X in a X month period in accordance with Credit Union policies and procedures.
- Accurately post transactions, having fewer than X unresolved posting errors in a X day period.
- Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
- Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
- Maintain a dependable record of attendance and timeliness.
- Maintain a professional work environment and businesslike appearance.
Requirements
Knowledge and Skills:
Experience
Six months to two years of similar or related experience.
Education
A high school education or GED.