Collections Group Leader II: Hybrid, Getzville, NY

Overview: Provides work leadership over a sub-unit within a division. Performs the most highly specialized duties within the work team, requiring knowledge of the products, regulations and policies pertaining to the work of the sub-unit. Primary Responsibilities: Lead business unit work teams with responsibility for multiple product lines. Monitor and assign workflow. Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team. Liaise with first line risk and second line of defense personnel with respect to customer issues. Research and resolve complex internal and external customer issues. Serve as department lead for special projects impacting the work team. Provide reporting to work team leadership and prepare monthly departmental reporting for management. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Works under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors and outside agencies. Supervisory/ Managerial Responsibilities: Allocates work as a team leader of more junior team members; may check on completion/quality. Education and Experience Required: A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership experience. Excellent customer service skills with the ability to use tact and diplomacy. Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems. Education and Experience Preferred: Bachelor's Degree. Demonstrated work leadership skills. Excellent oral and written communication skills. Strong knowledge of departmental systems, documents and procedures. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice

Salary : $23 - $38