Field Service Technician

Who We Are

MTB develops and delivers advanced machinery and complete systems for the recycling industry. Our teams combine practical engineering, field expertise, and a commitment to better recycling performance - guided by our long-term purpose: For Our Children.

Job Summary

This is a hands-on, customer-facing technical role that combines industrial equipment installation, commissioning, troubleshooting, maintenance, repair, and production support. The initial focus is to become highly proficient with MTB equipment and processes. As technical knowledge and communication skills develop, the position expands into structured operator training, refresher training, and production optimization.

The technician works independently or alongside MTB colleagues, customer maintenance teams, contractors, and rigging crews. The role represents MTB at the customer site and is expected to deliver safe work, clear communication, strong documentation, and professional customer experience.

Key Responsibilities

·        Install, assemble, align, anchor, and prepare standalone machines and complete recycling systems

·        Support or lead cold and warm commissioning, readiness checks, testing, interlock verification, and parameter adjustment

·        Diagnose mechanical, hydraulic, pneumatic, electrical, and control-related issues; identify root causes and complete or coordinate repairs

·        Perform preventive maintenance, inspections, safety checks, condition assessments, and production-optimization visits

·        Coordinate customer personnel, contractors, rigging crews, and partner technicians when assigned

·        Provide remote troubleshooting support by phone, email, video, and text

·        Maintain company tools, PPE, service equipment, parts, and vehicle in safe, organized condition

·        Complete service reports, photographs, time and expense records, parts usage, punch lists, and customer sign-offs

·        Escalate safety concerns, technical risks, scope changes, and customer-impacting issues promptly

·        Build deep technical knowledge of MTB machinery, processes, and safe operating practices

·        After qualification, deliver classroom and hands-on training for operators, maintenance personnel, and supervisors

·        Teach safe startup/shutdown, daily inspections, routine maintenance, basic troubleshooting, process adjustment, and correct operating practices

·        Provide refresher and optimization training for new operators, changed materials, or performance-improvement initiatives

Qualifications

·        3 years in industrial field service, machine assembly, installation, maintenance, or repair; relevant trade school or associate degree valued

·        Strong mechanical aptitude and practical skill with industrial machinery, tools, alignment, measurements, and drawings

·        Working knowledge of hydraulics and pneumatics; basic industrial electrical troubleshooting

·        PLC/HMI diagnostic familiarity strongly preferred

·        Systematic troubleshooting, independent work, changing priorities, and minimal rework

·        Clear customer communication and interest in teaching technical concepts

·        Comfort with email, Microsoft Office, mobile devices, and digital reporting tools

·        Valid driver's license, acceptable motor vehicle record, U.S. work authorization, and ability to obtain a passport

·        Frequent travel, short-notice assignments, overtime, weekends, and extended customer visits as required

Physical Requirements

·        Stand, walk, bend, stoop, kneel, crouch, crawl, climb, reach, and use tools for extended periods

·        Regularly lift, carry, push, or pull up to 50 lbs; occasionally handle up to 75 lbs using team lifting or mechanical assistance

·        Climb ladders and work from platforms or aerial lifts at approximately 30 ft or more with required fall protection

·        Work indoors and outdoors in heat, cold, humidity, dust, noise, vibration, and typical industrial conditions

·        Travel and drive for extended periods, including overnight stays and commercial air travel (national/international)

·        Perform essential functions with or without reasonable accommodation

License/Certification

·        Powered industrial truck / forklift operator training and employer authorization

·        Mobile elevating work platform / aerial-lift training and authorization

·        Lockout/tagout training appropriate to an authorized employee

·        Fall protection, ladder safety, PPE, and hazard communication

·        Rigging and signal-person qualification when lifting or crane signaling is assigned

·        Driver's License (mandatory)

·        OSHA 10-Hour General Industry course-completion card (preferred)

·        First Aid / CPR / AED (preferred)

·        Electrical-safety or NFPA 70E awareness (preferred)

·        MSHA or customer-site safety orientation (preferred)

·        DOT medical card when assigned duties require it (preferred)

Willingness to travel

·         75% - mostly on the road & MTB USA headquarters in SC

·        Travel to French HQ may be required