Systems Administrator Levels 1 - 5

JOB TITLE:

Systems Administrator Levels 1 - 5

SALARY RANGE:

Level 1: $57,100 - $81,572

Level 2: $62,812 - $89,731

Level 3: $69,092 - $98,703

Level 4: $76,001 - $108,573

Level 5: $86,703 - $123,862

DEPT/DIV:                          

Information Technology

SUPERVISOR:                    

Manager, IT Client Support

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK:           

9:00 am - 5:30 pm (8 hours/day) or as required

***This position is represented by the Transportation Communications Union (TCU)***

Opening

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary

The primary purpose of this position is to provide technical support to MTA’s computer server hardware, operating system software, and storage area network environment, including installation and maintenance of highly complex computer equipment and software configurations.

Responsibilities

Level 1

• Install, configure and troubleshoot complex hardware and/or software solutions supporting MTA’s server and storage environment to ensure that all MTA application and systems availability targets are met.
• Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers and storage area networks.
• Work with database administrators, network administrators, help desk staff and other IT technical resources to coordinate server and storage infrastructure requirements and analyze/troubleshoot issues as they arise.
• Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely, and in accordance with MTA policies and procedures and department requirements.
• Participate in the evaluation of new products and technologies.

Level 2

Same as Level 1 with the following additional responsibilities:

• Guide less senior technicians and staff in the performance of their tasks.

Level 3

Same as Level 2 with the following additional responsibilities:

• Design and engineer effective and efficient solutions and standards to be applied within the IT Department.
• Assist with the physical planning associated with the installation of server and storage technology.

Level 4

Same as Level 3 with the following additional responsibilities:

• Participate in the evaluation of new products and technologies, influence future direction and provide input into the overall impact of introducing the technology in the MTA environment.
• Plan, design and engineer solutions and standards to be applied within the IT department.
• Contribute to the planning and coordination of tasks associated with the installation of server and storage technology.

Level 5

Same as Level 4 with the following additional responsibilities:

•  Lead the evaluation of new products and technologies and provide input into the overall impact of introducing the technology in the MTA environment.
• Lead the planning and coordination of tasks associated with the installation of server and storage technology.

Required Qualifications

Level 1

• Basic knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communications skills.
• Strong analytical skills.
• Must be able to move and lift up to 25lbs of equipment such as switches, routers, UPS, laptops, firewalls, etc.

Level 2

Same as Level 1 with the following additional qualifications:

• Knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Ability to provide technical direction to less senior staff members.

Level 3

Same as Level 2 with the following additional qualifications:

• Strong knowledge and familiarity with installing, maintaining and troubleshooting computer server hardware, operating system software and storage area network equipment.
• Strong people skills.
• Ability to plan, design and engineer technical solutions and standards.

Level 4

Same as Level 3 with the following additional qualifications:

• Advanced knowledge and familiarity with installing, maintaining and troubleshooting computer server hardware, operating system software and storage area network equipment.
• Demonstrated experience guiding less senior technicians and staff in the performance of their tasks.
• Ability to plan activities and provide advanced technical direction to less senior staff members.

Level 5

Same as Level 4 with the following additional qualifications:

• Demonstrated experience providing technical direction to less senior staff members.
• Strong people skills and proven leadership experience.
• Demonstrated experience planning activities and providing advanced technical direction to less senior staff members.
• Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.
• Demonstrated ability to plan, present, and apply complex technology solutions to solve critical business requirements effectively and efficiently.
• Proven experience working with senior-level staff contributing to both short and long term technology related planning strategies.

 Required Education and Experience

Level 1

• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 1 year’s experience installing, maintaining, administering and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
• Must possess a basic knowledge, familiarity and experience with maintaining and supporting networking protocols, internet technology and Windows services.

Level 2

Same as Level 1 with the following additional education and experience:

• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 5 years’ experience installing, maintaining, administering an