What are the responsibilities and job description for the Guest Services Specialist position at MT SOUTHINGTON SKI AREA INC?
Position Summary
The Guest Services Specialist assists with ticket selling activity and works quickly to resolve guest concerns and questions. In addition to regular ticket sales, the Guest Service Specialist assists with refunds, adjustments, and complex transactions.
Key Responsibilities
Assist with selling tickets, rentals, and lesson packages to individuals
Handle refunds, exchanges, and adjustments according to mountain policy
Assist ticket sellers with escalated guests concerns
Ensure compliance with pricing structures and promotional policies
Maintain accurate cash handling and POS records
Handle incoming phone calls to the mountain and assist guests promptly and professionally
Assist people operation team with common employee issues, questions, and documentation while maintaining high level of discretion and confidentiality
Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
Complete all required training as determined by mountain leadership
Other duties as assigned by mountain leadership
Qualifications
Strong organizational skills and attention to detail
Ability to accurately handle cash and credit card transactions
Strong written and verbal communication skills
Ability to remain calm and solutions-oriented in high-volume environments
Strong aptitude for guest service
Flexible schedule including weekends, holidays, and peak season hours
Must be eligible to work in the United States
Successful completion of background check
Work Environment & Physical Requirements
Ability to work in an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors
Ability to lift up to 25 lbs
Compensation & Benefits
Compensation: $18.50/hour
Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)
Salary : $19