What are the responsibilities and job description for the Front Desk Supervisor (2nd Shift) position at Mt. Olympus Water & Theme Park Resort?
Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership.
Job type: Full-time, non-exempt
Schedule: 3:00 p.m. – 11:00 p.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.
Duties and Responsibilities:
What We Offer:
Job type: Full-time, non-exempt
Schedule: 3:00 p.m. – 11:00 p.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.
Duties and Responsibilities:
- Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
- Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter
- Must have supervisory/management experience
- Set reasonable customer satisfaction goals
- Open to work in a high paced environment
- Exceptional oral and written communication
- Must be able to handle customer complaints and concerns
- Must be familiar with Microsoft Office and Google Docs
- Able to multitask
- Must always bring a smile to work.
- Must be able to maintain and present a professional appearance at all times.
- A professional attitude is required at all times, handle pressure with poise and finesse.
- Must possess excellent time management skills and be on time for work.
- Must be a team player and able to provide superior customer service.
- Must be able to work weekends and Holidays
What We Offer:
- On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Company-wide outings
- Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment