What are the responsibilities and job description for the Front Desk Agent/Reservations Agent (1st Shift) position at Mt. Olympus Water & Theme Park Resort?
Front Desk/Reservations
Mt. Olympus Resort in Wisconsin Dells is hiring for Front Desk Agent! This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.
We are looking for full-time, part-time, or seasonal employees to join the team!
Schedule: 7am-3pm, 8am-4pm, 9am-5pm
**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.
Pay Rate: $15.00–$17.00 per hour
Position Responsibilities
Welcome guests and assist with check-in and check-out procedures.
Handle guest inquiries, phone calls, and reservation requests professionally.
Create, modify, and manage reservations accurately.
Provide information about resort amenities, services, rates, and policies.
Respond to guest concerns and help resolve issues promptly.
Process payments and maintain accurate guest records.
Communicate effectively with other departments to ensure a smooth guest experience.
Maintain a professional and welcoming front desk environment.
Qualifications
Strong customer service and communication skills.
Professional, friendly, and guest-focused attitude.
Basic computer skills and attention to detail.
Ability to multitask in a fast-paced environment.
Previous front desk, hotel, or reservations experience is preferred but not required.
Must be available to work weekends and holidays.
Ready to Join Our Team?
If you enjoy working with people and want to be part of a team dedicated to creating memorable guest experiences, we would love to hear from you!
What We Offer:
- On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Company-wide outings
- Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment
Salary : $15 - $17