What are the responsibilities and job description for the IT Support Specialist position at Mt. Olympus Resort & Theme Park?
Mt. Olympus Resorts, Water & Theme Parks – Wisconsin Dells, WI
We are looking for a skilled and motivated IT Support Specialist to join our team at Mt. Olympus in Wisconsin Dells. This is a full-time opportunity with flexible shifts including AM/PM, weekends, and holidays. Career advancement and training opportunities are available for individuals who show strong initiative and a desire to grow.
Training Available
We welcome candidates who are eager to learn!
Prior IT support experience is preferred, but we are willing to train motivated individuals who have a strong desire to grow in the IT field.
Position Summary
This role supports all aspects of IT operations across our Resorts, Water, and Theme Parks. You’ll troubleshoot, maintain, and install a wide range of IT hardware and software, including POS systems, structured wiring, phones, AV, and various virtual environments. You’ll respond to issues via verbal, phone, or email communication, resolving or escalating based on priority.
Core Responsibilities
Mt. Olympus is a premier vacation destination in Wisconsin Dells, featuring a resort, water parks, theme parks, and more. 🌐 www.mtolympuspark.com
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We are looking for a skilled and motivated IT Support Specialist to join our team at Mt. Olympus in Wisconsin Dells. This is a full-time opportunity with flexible shifts including AM/PM, weekends, and holidays. Career advancement and training opportunities are available for individuals who show strong initiative and a desire to grow.
Training Available
We welcome candidates who are eager to learn!
Prior IT support experience is preferred, but we are willing to train motivated individuals who have a strong desire to grow in the IT field.
Position Summary
This role supports all aspects of IT operations across our Resorts, Water, and Theme Parks. You’ll troubleshoot, maintain, and install a wide range of IT hardware and software, including POS systems, structured wiring, phones, AV, and various virtual environments. You’ll respond to issues via verbal, phone, or email communication, resolving or escalating based on priority.
Core Responsibilities
- Provide technical support for systems including computers, POS, phones, printers, AV, structured wiring, and more
- Recognize and escalate incidents using established procedures
- Perform minor hardware repairs and software updates
- Install, upgrade, and maintain IT hardware and software
- Troubleshoot urgent, mission-critical issues during shifts
- Track and document support requests clearly
- Assist in training and supporting new team members
- Participate in on-call rotation once trained
- Basic to intermediate knowledge of desktop systems and hardware, with exposure to virtual environments (Proxmox preferred)
- Strong desire to learn and grow; training available for motivated candidates
- Resourceful, proactive, and excellent at problem-solving
- Strong communication and documentation skills
- Comfortable multitasking in a fast-paced setting
- Able to lift up to 50 lbs and be on feet for extended time
- Reliable transportation required
- Flexible schedule including AM/PM, weekends, and holidays
- Prior structured cabling experience is a plus, not required
- On-Demand Pay – Get paid the same day you work!
- Free Water & Theme Park Access (based on occupancy)
- Flexible Scheduling – Full-time, part-time, and seasonal
- Employee Discounts – On food, retail, and lodging
- Employee Outings & Referral Program
- Full-Time Benefits (after eligibility):
- Health, Dental, and FSA (after 60 days)
- 401K & Paid Time Off (after 1 year)
Mt. Olympus is a premier vacation destination in Wisconsin Dells, featuring a resort, water parks, theme parks, and more. 🌐 www.mtolympuspark.com
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