What are the responsibilities and job description for the Hotel Operations Supervisor (Evening/Overnight) position at Mt. Olympus Resort & Theme Park?
Schedule: 6:30 PM – 3:00 AM
Status: Non-Exempt
Requirements: Weekends and holidays required; hours based on hotel occupancy and organizational needs
Review: 90-day performance review
The PM Hotel Operations Supervisor is a hands-on leadership role responsible for supervising and working side-by-side with team members during evening and overnight operations. This position ensures daily tasks are completed efficiently, quality standards are met, and employees are supported throughout their shifts.
The Supervisor reports to the PM Hotel Operations Assistant Manager and Manager, and plays a critical role in frontline execution and team communication.
Key Responsibilities- Supervise and support frontline employees while actively working alongside them as needed
- Assist with coaching, training, and onboarding of new team members
- Help monitor and support PM operations, including:
- Laundry
- Runners
- Security
- PM Maintenance
- General cleaning tasks
- Ensure assigned tasks are completed accurately, safely, and on time
- Communicate operational needs, concerns, and issues to the Assistant Manager
- Assist with building and room inspections and address cleanliness or maintenance concerns
- Help ensure equipment, tools, and supplies are available and properly used
- Support snow removal, winterization efforts, and seasonal operational needs
- Foster a positive, inclusive, and respectful work environment for employees from diverse backgrounds
- Previous supervisory or leadership experience required (hotel, maintenance, or operations experience preferred)
- Willing to train motivated candidates with relevant transferable experience
- Comfortable working closely with a diverse, international workforce, including J-1 students
- Valid U.S. driver’s license with a good driving history
- Ability to lift 50–75 lbs and remain on feet for extended periods of time
- Strong communication, teamwork, and problem-solving skills
- Ability to lead by example in a hands-on, fast-paced environment
What We Offer:
- On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Company-wide outings
- Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website: https://www.mtolympuspark.com/