What are the responsibilities and job description for the Utility Customer Service Representative position at Mt Laurel Municipal Utility Authority?
Company Overview
The Mount Laurel Township Municipal Utility Authority is dedicated to providing essential water and wastewater services to the residents of Mount Laurel, NJ. Our commitment to excellence ensures that we meet the community's needs with reliability and efficiency.
Summary
We are seeking a Customer Service Representative to join our team at the Mount Laurel Township Municipal Utility Authority . In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring their needs are met effectively. Your contributions will play a vital role in maintaining our reputation for outstanding service.
Responsibilities
- Respond to customer inquiries via phone, email, or in-person with professionalism and courtesy.
- Provide accurate information regarding utility services, billing, and account management.
- Assist customers with service requests and troubleshoot issues as they arise.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with other departments to resolve complex customer issues promptly.
- Promote additional services when appropriate to enhance customer satisfaction.
Requirements
- Proven experience in a customer service role.
- Strong data entry skills with attention to detail.
- Excellent communication skills and phone etiquette.
- Bilingual or multilingual capabilities are a plus but not required.
- Ability to handle cash transactions accurately and responsibly is preferred.
If you are passionate about providing exceptional customer service and want to make a difference in your community, we invite you to apply today and join our dedicated team at the Mount Laurel Township Municipal Utility Authority !
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Mount Laurel, NJ 08054 (Required)
Work Location: In person
Salary : $18