What are the responsibilities and job description for the Patient Care Coordinator position at Mt. Juliet Dental Studio?
Are you a confident, people-focused dental professional who thrives on building relationships and creating unforgettable patient experiences? Do you have a talent for guiding patients and helping them confidently say “yes” to care?
We’re looking for a Patient Experience Coordinator to be the welcoming face, steady hand, and trusted guide for our patients, and a key element to our growing dental practice!
At Mt. Juliet Dental Studio, we do dentistry differently, on a simple but powerful mission: to deliver premier, relationship-driven dentistry while creating meaningful careers for our team. Our vision sets a new standard for private practice across Middle Tennessee. We are a team of compassionate, goal-oriented individuals who support one another and celebrate growth. Joining our group is not equivalent to “just taking a job” - you’re stepping into a community that wants to see you thrive, succeed, and build a career you’re proud of. Our office is beautifully modern, high-tech, and designed with comfort in mind, not just for our patients, but also for our team. From the first phone call to the final follow-up, we make every patient feel known, cared for, and completely at ease.
What You'll Do:
- The captain of the patient experience, from the first phone call to the moment they leave.
- Help patients understand treatment recommendations and feel confident saying “yes” to care.
- Ensure every appointment is confirmed, filled, and aligned with practice goals.
- Build relationships and remember personal details, preferences, and little moments that matter.
- Keep phone interactions warm, memorable, and effective.
- Know what needs to be followed up on each day to keep treatment moving and schedules full.
- Keep with daily trackers and metrics that help your office hit — and exceed — goals.
- Work closely with clinical and admin teams to deliver seamless, high-quality patient care.
Who We're Looking For:
- Has 1 year of dental, customer service, or healthcare admin experience
- Remembers names, stories, and patient details without effort
- Communicates with warmth, professionalism, and confidence
- Is comfortable on the phone and enjoys talking to people, and has a long-lasting social battery
- Understands dental insurance basics and patient financing tools
- Stays organized, accurate, and calm, even when it's busy
What You'll Love About Us:
- Competitive hourly pay ($18–$24/hr depending on experience)
- Real opportunities for leadership, growth, and long-term career development with direct mentorship from industry leaders
- A modern, comfortable, comfortable, beautifully designed office environment
- A supportive, upbeat team culture built on respect, positivity, and collaboration
- A growing dental group with big vision, and a place for YOU in it!
Requirements:
- High school diploma or equivalent
- Knowledge of dental documentation and coding practices
- Proficiency in using electronic health record systems (e.g., OpenDental or CareStack preferred)
- Excellent communication and interpersonal skills
- Administrative experience
Check us out at www.mortondentalgroup.com.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Please list your desired hourly compensation.
Experience:
- Medical office: 1 year (Preferred)
Ability to Commute:
- Mount Juliet, TN 37122 (Required)
Work Location: In person
Salary : $18 - $24