Front Desk Associate (Part-Time to Full-Time)

Mt. Hope Chiropractic & Wellness – Penfield, NY

About the Role

Mt. Hope Chiropractic & Wellness is seeking a friendly, dependable, and detail-oriented Front Desk Associate to join our growing team in Penfield. This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

As the first point of contact for our chiropractic, massage, and sauna clients, you'll play an important role in creating a welcoming experience while helping keep our office running smoothly. This position is based primarily in our Penfield office, with occasional opportunities to assist at our Mt. Hope location as needed.

Schedule

• Monday–Saturday
• Position begins as part-time (approximately 24–30 hours per week, 3–4 days per week)
• Transitions to full-time as our Penfield office continues to grow
• Full-time team members receive one consistent weekday off each week
• Saturday availability is required every week

Pay

$18.00–$20.00 per hour, based on experience.

Responsibilities

• Welcome and check in chiropractic, massage, and sauna clients with professionalism and warmth
• Schedule appointments and communicate with clients by phone, text, and email
• Accurately enter and update patient information across multiple software systems
• Verify and update insurance information
• Process payments and balance daily cash transactions
• Complete opening and closing office procedures
• Maintain a clean, organized, and professional front desk and reception area
• Prepare, clean, and reset sauna rooms between guests
• Assist providers and teammates with administrative and operational tasks
• Deliver outstanding customer service while ensuring an exceptional patient experience

Qualifications

• Availability to work Monday through Saturday, with Saturday required every week
• Excellent communication and customer service skills
• Strong organizational skills with the ability to multitask
• High attention to detail and accuracy
• Comfortable learning and using multiple computer software programs
• Ability to handle cash and payment transactions accurately
• Experience in a chiropractic, medical, wellness, spa, or massage setting is preferred but not required
• Familiarity with medical insurance and terminology is a plus

Benefits (Full-Time)

• Health Insurance Benefits
• Paid Time Off (PTO)
• Dental coverage
• Vision coverage
• Paid Sick Time
• 401(k) with Employer Match

Why Join Mt. Hope Chiropractic & Wellness?

We're passionate about helping our community feel their best. If you're looking for a supportive workplace where you can grow, make a difference, and be part of a team that values exceptional patient care, we'd love to meet you.

To apply, please submit your resume along with a brief note telling us why you'd be a great fit for our team.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Penfield, NY 14526: Relocate before starting work (Preferred)