Customer Service tickets

Job Summary: Sell tickets, passes, gift cards & retail items to guests; Act as first contact for guests; Offer exemplary guest service to all guests; Answer a wide variety of questions regarding Skibowl/Mt. Hood area and uses a computerized POS system for retail and ticket printing; Handle problems/issues pertaining to customer complaints and or comments; Answer telephones; Address staff concerns

Essential Job Functions

• Provide a positive experience for all guests
• Able to use computerized POS system accurately and effectively
• Direct guests to desired locations; answer general information questions accurately
• Answer telephones, voicemails, radios and respond to or transfer calls accordingly
• Set up, stock, clean, and organize retail stores as needed; Inventory as needed
• Complete knowledge of Skibowl, sister companies and surrounding areas
• Able to facilitate and satisfy displeased guests
• Work closely with multiple departments
• Help out in other areas as needed
• Maintain a clean workstation and remove garbage around the area

Requirements

• Must display a positive attitude and exhibit willingness to work
• Must demonstrate strong people skills
• Proficiency with Microsoft Office, Computers, Various software programs
• Retail experience preferred; Resort experience preferred
• Prior cash handling experience and cashier experience preferred
• Must be willing to adhere to the appearance code of the department
• Must be able and willing to work in a small area for long periods of time
• Must possess or be willing to acquire knowledge of basic resort information
• Must be able to think creatively to answer unforeseen questions and solve problems
• Must be able to stand for an 8 hour shift
• Must be able to lift 25lbs. if needed
• Must be able to work days/nights as well as Holidays/Weekends
• Strong written and oral communication skills

   

• NOTE: The responsibilities and expectations outlined in this position description are not to be construed as exclusive or all-inclusive. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management and business need, formally or informally, either verbally or in writing, with or without any change in pay rate.

  Mt. Hood Skibowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  Skibowl’s Mission

  To create a memorable winter and summer mountain experience in harmony with our natural environment through a passion of delivering excellence!