Clinical Secretary, Check Out- Full Time

POSITION SUMMARY

This role supports the outpatient rehab department by assisting our patients through the check-out process for multiple sub-specialties. Key responsibilities include warmly greeting patients, scheduling appointments in person, coordinating multiple appointments across different modalities, and building documentation to ensure timely follow-up for patients. Ability to provide personalized, compassionate care to our patients, guests, and caregivers is necessary in this position.

RESPONSIBILITIES

1. Respond to patient calls and provide assistance based on their needs.
2. Schedule patient appointments efficiently and promptly, both over the phone and in person.
3. Review daily schedule for accuracy in scheduling, referrals and authorizations. Confirms wait list, no-shows, and cancellations. Ensure schedules are fully booked while patients’ needs and treatment goals are being met.
4. Assist patients, guests, and visitors arriving to the department by addressing their questions or concerns and directing them as needed.
5. Reviews all provider schedules at the end of day to identify and contact those patients who require follow up.
6. Monitor the waiting area for patients in distress and request assistance when necessary. Reports all concerns and complaints to supervisor/manager.
7. Ensure waiting area is clean, organized and updated.
8. Tasks and responsibilities are completed following DH policies and procedures.
9. Performs other duties as required or assigned by supervisor.

QUALIFICATIONS

• High school graduate or equivalent with 1 year experience in provider office.
• Ability to effectively interact with providers, staff, patients and caregivers.
• Able to prioritize multiple tasks, and manage time effectively.
• Excellent customer service, time management skills, and attention to detail is essential.

Salary Range: 

Min: $17.00, Mid: $21.68, Max: $26.35