Windows/Printer Support - Hybrid

***Interview Mode :- WebCam Interview*** Very long term project  ***Hybrid (3days per week onsite at Harrisburg,PA) ***

Job Description:

Additional Responsibilities:-

• Participate in agency Disaster Recover and Continuity of Government planning.
• Function as liaison between the agency and outside agencies or vendors as necessary to resolve operational problems.
• Perform work on special projects.
• Be knowledgeable of, adhere to, and contribute to established service management processes and procedures.
• Be knowledgeable of, adhere to, and contribute to established knowledge management processes and procedures.
• Be knowledgeable of, adhere to, and contribute to established digital accessibility regulations and standards.
• Perform related work as necessary.
• Responds to after-hours requests for technical assistance on an as-needed basis.
• Must be able to pass PSP background checks related to employment and CJIS policies.
• Performs other related duties as assigned, to include those outlined in the Department''''''''s CoG Plan when the Plan is activated.
• Responds to the designated alternate or secondary location when directed in response to a catastrophic incident.

Decision Making

Work is assigned by the Operations Manager who outlines general instructions and objectives and/or operational support and maintenance responsibilities. Work is performed using independent initiative and judgment. Work is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services. Work is assigned to others on the team by outlining broad project objectives and/or operational support and maintenance responsibilities. Work is performed using independent initiative and judgment. Work is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.

Essential Functions

• Use personal computer/laptop with Microsoft Office products and other business/technical software.
• Plan, organize and prioritize multiple tasks effectively.
• Analyze and interpret complex information.
• Analyze and logically troubleshoot discrepancies.
• Successfully completes mandatory training.
• Communicate effectively both orally and written.
• Establish and maintain effective working relationships.
• Work independently and as a team member.
• Interpret and apply security concepts.

Skills/Requirements

• Enterprise IT Required 5 Years
• Active Directory Administration Required 3 Years
• File Share / Print Server Management Required 3 Years
• Networking Fundamentals Required 3 Years
• Endpoint / Remote Support Required 3 Years
• CUPSS or other Identity Provisioning Required 2 Years
• Scripting (PowerShell, VBScript, etc.) Required 2 Years
• Microsoft 365 / Exchange Resource Management Required 2 Years
• Strong documentation Required
• Process/Policy adherence Required
• Security mindset Required
• Professional communication Required
• Chain-of-command respect Required
• Calm under pressure Required
• Independent troubleshooting Required
• Identity/IAM certifications
• User/Admin enterprise experience
• Government/state IT experience