What are the responsibilities and job description for the EOC Application Administrator position at MSYS Inc.?
Job Details
Description:
He WebEOC / EOC Application Administrator is responsible for the administration, configuration, and support of Juvare WebEOC V10, along with preparing for the organization s future migration to Juvare WebEOC NexUs.
Key Responsibilities:
- WebEOC Administration
- Administer and maintain Juvare WebEOC V10 for daily operations and system stability.
- Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs.
- Manage users, positions, roles, permissions, and overall access provisioning.
- Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings.
- Develop, update, and troubleshoot boards, including code adjustments and design enhancements.
- Move boards and system configurations between environments through imports/exports.
- Maintain clear documentation of configuration changes, system updates, and operating procedures.
Integration & Technical Support:
- Configure and support GIS integrations for both cloud and on-premises WebEOC environments.
- Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools.
- Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations.
- Provide support for plug-ins, mapping tools, custom workflows, and other system integrations.
Communication & Notification Tools:
- Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels.
- Support users with Teams-based communication workflow setups during activations and day-to-day operations.
EOC Application Support:
- Provide support for additional EOC related systems such as Rave and other alerting tools.
- Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance.
- Deliver user training and documentation for WebEOC and related platforms.
Operational Support:
- Work extended or irregular hours as needed during emergency operations.
- Assist with other assigned state applications or technical projects beyond core EOC systems.
- Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness.
Required Qualifications:
- Software Development. 7 Years
- .NET software development. 5 Years
- JavaScript. 5 Years
- Web Based Application Deployments and Debugging. 5 Years
- ARC GIS/Application Integration. 2 Years
- Hands-on experience administering Juvare WebEOC V10.
- Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs.
- Strong understanding of user provisioning, incident configuration, roles, and positions.
- Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar).
- Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams.
- Ability to work with vendors and technical service providers to implement business requirements.
- Experience with both cloud and on-premises WebEOC environments.
- Strong troubleshooting, communication, and customer support abilities.
Preferred Qualifications:
- Experience with EOC communication platforms such as Rave Alert.
- Background in emergency management, public safety, or government operations.
- Familiarity with API integrations, scripting, or basic database concepts.
- Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations.
Education/Experience:
- Bachelors degree from an accredited college or university with coursework in computer science or management information systems AND Six years of related experience.
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