Sales Operations Specialist

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Primary Responsibility

The Sales Operations Specialist is responsible for leading operational excellence and serving as the primary liaison between Ford and Ford Authorized Distributors (FADs), as well as internal communications. This role ensures distributor alignment, performance, and execution of key initiatives across Sales, Marketing, Planning, and Accessory Field teams. The specialist drives communication, training, process governance, and launch readiness to support Ford Accessories growth.

Key Functions & Responsibilities

• Lead operational initiatives to improve efficiency and distributor performance; monitor progress and communicate results to leadership and cross-functional teams.

• Serve as the primary point of contact for Ford Accessory Distributors (FADs), providing guidance, clear communication, and ongoing operational support.

• Lead and coordinate FAD meetings, including agenda development, facilitation, and follow-up to ensure alignment across internal and external stakeholders.

• Support the FAD SharePoint site as the central communication platform; ensure effective content organization, user support, and security management that adheres to company policies

• Plan, lead, organize and execute National FAD Training programs that align Distributor operations, share best practices and promote continuous improvement.

• Manage Ford Racing Distributor operational processes including inquiry tracking, profile and P&A code setup, credit establishment, and ongoing operational support to drive sales growth.

• Lead the annual end-to-end credit limit review process for FADs and Wholesale Distributors (WDs), partnering closely with the Finance team to ensure compliance, accuracy, and timely completion.

• Support Ford Accessory national incentive programs and special initiatives, designed to drive sales performance and increase distributor and Dealer engagement.

• Contribute to new product launches by coordinating communications and execution with Sales, Marketing, Planning, and Accessory Field teams.

• Partner with Sales, Marketing, and Planning teams to identify and carry out marketing plans; sponsorships, project vehicles (SEMA) and product placement initiatives while working with the Finance team to manage projects within budget constraints.

• Review Accessories Help Desk and FPP Techline escalations; coordinate with the appropriate teams to ensure alignment and drive timely resolution.

• Travel as needed to industry and distributor events (e.g., SEMA, training sessions, marketing activations) to support successful delivery of Ford Accessories and Personalization initiatives.

• 
  Self-motivated and dependable, with the ability to work in a fast-paced environment. Operate independently with minimal supervision, while taking ownership of projects from conception to completion

• Strong administrative and operational support skills with the ability to manage multiple tasks, priorities, and deadlines.

• Effective written and verbal communication skills, including regular interaction with internal teams, management and FAD partners.

• Proven ability to coordinate meetings, prepare agendas and materials, capture notes, and manage follow-up actions.

• Proficiency with SharePoint, Microsoft Office (Outlook, Excel, PowerPoint, Teams), and similar collaboration and documentation tools. Experience supporting standard operational processes, including data tracking, documentation, and basic financial or compliance-related activities.

• Ability to work collaboratively with Sales, Marketing, Planning, Finance, and Field teams to support day-to-day operations.

• Strong organizational skills with high attention to detail and accuracy.

• Ability to follow established processes, escalate issues appropriately, and support problem resolution.

• Willingness and ability to travel occasionally as required.

• Experience with Ford legacy systems is a plus; FMC Dealer, DOW, Visions, CBS, MCDistributor, etc.

• Bachelor’s degree preferred; proven related business, administrative, or operational experience will be considered in lieu of a degree.

Position Details

• This position is full-time and salaried.

• The role is onsite at the client location in Dearborn, Michigan.

• Business casual dress is expected.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.