Operations Coordinator

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Operations Lead plays a crucial role in ensuring the smooth and efficient execution of daily business activities. This position serves as the central point of coordination between various departments, projects, overseeing and improving operational workflows, managing resources, and providing administrative support to the Delivery Lead. A successful candidate will be highly organized, detail-oriented, proactive, and adept at problem-solving.

Key Responsibilities

I. Operational Support and Coordination

• Workflow Management: Coordinate daily operational tasks, projects, and schedules to ensure timely completion and adherence to organizational standards.
• Process Improvement: Identify bottlenecks and inefficiencies in current operational processes and propose/implement solutions to optimize productivity and reduce costs.
• Interdepartmental Liaison: Act as the primary link between Operations and other departments (e.g., Sales, Finance, HR) to facilitate communication and resource allocation.
• Inventory/Resource Management: Oversee and track operational resources, equipment, supplies, and potentially inventory, ensuring adequate stock levels and proper maintenance.
  
  

II. Administrative and Data Management

• Reporting: Assist with operational reports, dashboards, and metrics for management review.
• Documentation: Maintain accurate and up-to-date documentation for all operational procedures, policies, and training materials.
• Budget Support: Assist in monitoring the operational budget, processing invoices, tracking expenses, and reconciling departmental financial records.
• System Administration: Manage and utilize operational software and databases Trackit, Salesforce, BMW Franchise Master, MCON CRM Reporting Sites, Monday.com (TBD) to input data, generate reports, and track key performance indicators (KPIs).
• Onboarding: Assist teams with equipment and set-up of employees.
  
  

III. Logistics and Scheduling

• Coordinate internal and external logistics, including scheduling shipments, managing vendor relationships, and tracking deliveries.
• Organize and schedule meetings, site visits, training sessions, and travel arrangements for the operations team.
  
  

Qualifications

• Education: Bachelor’s degree in business administration, Operations Management, Logistics, or a related field (or equivalent practical experience).
• Experience: 3 years of proven experience in an operational, administrative, or coordination role.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Excel proficiency is a must).
• Experience with Monday.com, CRM software and the ability to download and use FTP sites.
  
  

Desired Skills And Competencies

• Exceptional Organizational Skills: Ability to manage multiple projects simultaneously while maintaining high attention to detail.
• Problem-Solving: Strong analytical and critical thinking skills to quickly identify and resolve operational issues.
• Communication: Excellent written and verbal communication skills, with the ability to interact effectively with all levels of the organization and external partners. Manage inbound and outbound customer communications via phone, email, or chat, focusing on resolving inquiries, troubleshooting issues, processing orders, and providing product information. They require strong communication, empathy, and technical skills to meet performance metrics, maintain customer satisfaction, and document interactions within CRM.
• Proactive: A self-starter who takes initiative and requires minimal supervision.
• Adaptability: Ability to thrive in a fast-paced environment and adjust to shifting priorities.
  
  

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.