What are the responsibilities and job description for the Dealership Technology Success Consultant position at MSX International?
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Are you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.
As a Dealership Technology Success Consultant, you will be the driving force behind the adoption of a new online service reservation platform at your assigned dealers. You will coach, train and empower dealership teams to embrace this new technology – turning hesitation into confidence and complexity into simplicity. You will be provided with training that will allow you to lead your assigned dealers through the installation process and continue to provide post-installation support to ensure they are utilizing the new technology to its full potential.
What You’ll Do
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Are you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.
As a Dealership Technology Success Consultant, you will be the driving force behind the adoption of a new online service reservation platform at your assigned dealers. You will coach, train and empower dealership teams to embrace this new technology – turning hesitation into confidence and complexity into simplicity. You will be provided with training that will allow you to lead your assigned dealers through the installation process and continue to provide post-installation support to ensure they are utilizing the new technology to its full potential.
What You’ll Do
- Lead onboarding and Training – deliver engaging, hands-on training session (virtual and in-person) that bring dealership teams up to speed on new technology
- Coach & Mentor – work side by side with dealership employee, offering personalized guidance and ongoing support to build lasting skills
- Build trusted relationships- serve as go-to partner for dealership management, fostering trust and ensuring alignment with their goals
- Analyze & Improve- collect feedback, identify adoption barriers and recommend actional improvements to optimize technology utilization
- Manage your territory – coordinate travel logistics (up to 80%, including overnights and flights) while maintain detailed records of visits and travel expenses.
- Champion Success – track key performance metrics and celebrate dealer milestones, driving measurable improvements in technology adoption.
- High dealer adoption and satisfaction with FSR
- Strong, lasting relationships across your territory
- Measurable improvements in dealership efficiency and customer experience
- Confident, well-trained dealership teams who can independently leverage the platform
- Teaching Mentality – you genuinely love helping others learn and grow
- Comfort working with technology – you pick up new software quickly and can explain it clearly
- An inquisitive mindset – you ask the right questions, dig deeper, and are always eager to understand the "why"
- An outgoing, extroverted personality – you are energized by meeting new people
- Willingness and ability to travel up to 80% (including overnight travel & Flights)
- Valid driver’s license and reliable vehicle
- Strong communication and presentation skills
- Experience with automotive Dealer Management System(s) DMS
- Background in software training, or technical enablement
- Previous customer service or client-facing consulting experience
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.