What are the responsibilities and job description for the Dealer Support Analyst position at MSX International?
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Job Responsibilities:
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Job Responsibilities:
- Understand components of the PASE program (guidelines, components and calculations).
- Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question.
- Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.
- Ask probing questions to understand the situation and answer and/or direct appropriately.
- Perform cursory investigation to identify and resolve questions & potential issues.
- Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.
- Recognize and record suspicious activity related to PASE.
- Work with the RIM Help Desk regarding RIM Compliance.
- Clear, Professional Written and Oral Communication Skills
- Demonstrate empathy and understanding when interfacing with the dealers
- Detail orientated and ability to focus on repetitive issues/concerns
- Proficient computer skills
- Proficient at Microsoft Office (Word, Excel, Power Point)
- Phone Skills
- Listening Skills
- Problem Solving Skills
- Multitasking Skills
- Customer Focus
- Ability to Manage Several Projects Simultaneously to Completion in a set Timeframe
- Professionalism
- Patience
- IMS
- Global Connect
- Sales Reporting Tool
- Same Day Repair Parts Checker Tool
- Dealership Experience preferred
- Demonstrated Leadership Skills
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.