What are the responsibilities and job description for the Connected Services Coach position at MSX International?
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Overview
Job Description
The Dealer Strategy and Enablement Team is driving the adoption of Connected Services across the Client Dealer Network. The Client has introduced several connected services—such as BlueCruise, Connectivity Package, Security Package, and Mustang Mach‑E Performance Upgrade—designed to enhance the customer experience and maximize the value of connected vehicle capabilities.
This initiative focuses on training and supporting the top 180 dealers nationwide to increase activation of available trials and drive sales of One‑Time Purchase (OTP) options, including BlueCruise, Mustang Mach‑E Performance Upgrade, and the Client Connectivity Package.
We are seeking highly motivated and experienced Connected Services Field Trainers to play a critical role in the success of this program.
Position Summary
The Connected Services Field Trainer is responsible for delivering targeted training and consultative support to assigned, top‑performing Client dealerships. This role empowers dealership personnel with the knowledge, tools, and skills required to effectively sell, activate, and support connected services, including OTP offerings.
The ideal candidate brings a strong understanding of connected vehicle technology, exceptional communication and training capabilities, and a proven ability to drive measurable adoption and sales results. This role partners closely with dealership teams, Client field representatives, and the broader program team to achieve program objectives.
Key Responsibilities
Training & Development
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $60k to $70k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Overview
Job Description
The Dealer Strategy and Enablement Team is driving the adoption of Connected Services across the Client Dealer Network. The Client has introduced several connected services—such as BlueCruise, Connectivity Package, Security Package, and Mustang Mach‑E Performance Upgrade—designed to enhance the customer experience and maximize the value of connected vehicle capabilities.
This initiative focuses on training and supporting the top 180 dealers nationwide to increase activation of available trials and drive sales of One‑Time Purchase (OTP) options, including BlueCruise, Mustang Mach‑E Performance Upgrade, and the Client Connectivity Package.
We are seeking highly motivated and experienced Connected Services Field Trainers to play a critical role in the success of this program.
Position Summary
The Connected Services Field Trainer is responsible for delivering targeted training and consultative support to assigned, top‑performing Client dealerships. This role empowers dealership personnel with the knowledge, tools, and skills required to effectively sell, activate, and support connected services, including OTP offerings.
The ideal candidate brings a strong understanding of connected vehicle technology, exceptional communication and training capabilities, and a proven ability to drive measurable adoption and sales results. This role partners closely with dealership teams, Client field representatives, and the broader program team to achieve program objectives.
Key Responsibilities
Training & Development
- Deliver engaging, effective training sessions for dealership sales, finance, and service teams on all aspects of the Client’s connected services, with emphasis on security and connectivity packages and OTP offerings.
- Ensure dealership teams are proficient in using the Dealer Enablement Platform, including trial activation and one‑time purchase processes.
- Adapt training content and delivery to meet individual dealership needs and performance levels.
- Conduct regular in‑person and virtual dealership visits to provide ongoing consulting, coaching, and operational support.
- Analyze dealer performance data to identify gaps and recommend strategies to increase activation rates and OTP sales.
- Coach dealership personnel on best practices for positioning, selling, and supporting connected services.
- Partner with Client field representatives to align training efforts with regional goals and strategies.
- Track dealership progress against activation and OTP sales targets.
- Develop and execute dealer‑specific action plans to address performance gaps.
- Provide regular updates and insights to the program team on progress, risks, and wins.
- Maintain strong, proactive communication with dealership leadership and staff, Client field partners, and internal program stakeholders.
- Participate in program reviews to share updates and contribute to strategic alignment.
- Share best practices and field insights with fellow trainers to continuously improve program effectiveness.
- Gather dealer feedback to identify opportunities to enhance training materials, tools, and processes.
- Stay current on connected vehicle technologies and the Client’s evolving connected services portfolio.
- Contribute to the ongoing evolution of training content and enablement strategies.
- 3 years of experience in automotive, training, or consulting, preferably with a focus on connected vehicle technology.
- Strong understanding of connected services and their value proposition.
- Proven ability to deliver engaging and effective training sessions.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build rapport and establish trust with dealership personnel.
- Strong analytical and problem-solving skills.
- Proficient in using CRM and other sales-related software.
- Must love travel – 80% travel required.
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology.
- Chance to make a significant impact on client's connected services strategy.
- Professional development and growth opportunities
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $60k to $70k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Salary : $60,000 - $70,000