What are the responsibilities and job description for the IT Support Analyst - US position at mSupply?
About MSupply™
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.
With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™
For more information, visit mSupply.com.
Job Summary
The IT Support Analyst provides day-to-day technical support to employees across multiple locations, helping ensure reliable access to the tools and technology needed to stay productive. This role is responsible for troubleshooting common IT issues, supporting end users across a variety of systems and devices, and delivering responsive customer service in a fast-paced environment. The position also participates in an on-call rotation to support urgent technical issues outside of regular business hours.
Key Responsibilities
Provide technical support to employees by phone, email, remote support tools, and ticketing systems
Troubleshoot and resolve issues related to computers, printers, mobile devices, passwords, VPN connectivity, Microsoft 365 applications, and other business technology tools
Document issues, resolutions, and support activities within the ticketing system
Escalate complex or unresolved issues to appropriate IT teams when necessary
Support employee onboarding and offboarding activities, including device setup, account provisioning, and access support
Assist with maintaining a positive end-user experience by delivering timely, professional, and customer-focused support
Participate in an on-call rotation to assist with critical after-hours IT support needs
Qualifications
2 years of experience in IT support, help desk, desktop support, or related customer support roles
Working knowledge of Windows operating systems, Microsoft 365, printers, mobile devices, VPN connectivity, and remote support tools
Experience Using Ticketing Systems And Documenting Technical Issues Preferred
Strong troubleshooting, communication, and customer service skills
Ability to prioritize and manage multiple support requests in a fast-paced environment
Willingness to participate in an on-call support rotation
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
Extended periods at a desk working on a computer.
Occasional lifting of equipment up to 25 lbs.
Work is primarily office or remote; occasional visits to company locations as needed.
What We Offer
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.
With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™
For more information, visit mSupply.com.
Job Summary
The IT Support Analyst provides day-to-day technical support to employees across multiple locations, helping ensure reliable access to the tools and technology needed to stay productive. This role is responsible for troubleshooting common IT issues, supporting end users across a variety of systems and devices, and delivering responsive customer service in a fast-paced environment. The position also participates in an on-call rotation to support urgent technical issues outside of regular business hours.
Key Responsibilities
Provide technical support to employees by phone, email, remote support tools, and ticketing systems
Troubleshoot and resolve issues related to computers, printers, mobile devices, passwords, VPN connectivity, Microsoft 365 applications, and other business technology tools
Document issues, resolutions, and support activities within the ticketing system
Escalate complex or unresolved issues to appropriate IT teams when necessary
Support employee onboarding and offboarding activities, including device setup, account provisioning, and access support
Assist with maintaining a positive end-user experience by delivering timely, professional, and customer-focused support
Participate in an on-call rotation to assist with critical after-hours IT support needs
Qualifications
2 years of experience in IT support, help desk, desktop support, or related customer support roles
Working knowledge of Windows operating systems, Microsoft 365, printers, mobile devices, VPN connectivity, and remote support tools
Experience Using Ticketing Systems And Documenting Technical Issues Preferred
Strong troubleshooting, communication, and customer service skills
Ability to prioritize and manage multiple support requests in a fast-paced environment
Willingness to participate in an on-call support rotation
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
Extended periods at a desk working on a computer.
Occasional lifting of equipment up to 25 lbs.
Work is primarily office or remote; occasional visits to company locations as needed.
What We Offer
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply