What are the responsibilities and job description for the Counter Sales position at mSupply?
Let’s unpack this – Who are we?
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.msupply.com.
Job SummaryThe Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.
Job Duties & Responsibilities
- Provides exceptional customer service through timely, professional communication and resolution of inquiries.
- Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
- Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
- Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
- Completes all required training and applies knowledge effectively across branch operations.
- Performs general warehouse duties while maintaining a clean, safe, and organized environment.
- Operate company vehicles (small box truck and/or pickup truck) to support deliveries and customer needs (Driving responsibilities account for approximately 15% of the role).
- Uses appropriate PPE and conducts routine safety checks on equipment.
- Communicates task status and updates with management throughout the workday.
- Monitors and responds promptly to customer queues to ensure efficient service.
- Sorts, stocks, and labels products accurately per established procedures.
- Inspects returned and damaged goods for accuracy and condition.
- Applies basic product knowledge to assist customers and support sales.
- Sets up and maintains merchandise displays in line with company standards.
- Adheres to inventory procedures for accurate tracking and reporting.
- Verifies shipments and promptly reports discrepancies or errors.
- Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
- Performs additional duties and responsibilities as assigned to support evolving organizational needs.
- High school diploma or GED equivalent.
- Minimum 3 years of customer service experience.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
- Strong aptitude for numerical analysis and mathematical operations.
- Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.
This position may require over 40 hours per week and includes regular physical activity such as:
- Lifting 25–50 lbs for up to 5 hours per day.
- Operating forklifts and material handling equipment for up to 6 hours daily.
- Frequent bending, squatting, kneeling, reaching, and twisting.
- Prolonged use of hands, arms, and feet.
- Periods of sitting, standing, and walking throughout the shift.
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
#BellSimons
We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
#BellSimons
