What are the responsibilities and job description for the Logistics Coordinator (Remote) position at MSS?
Selected as a Top Workplace in Philadelphia for 12 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is seeking a full-time Logistics Coordinator to support our Account Executive team and their external contractors who provide various logistic services. The Logistics Coordinator will confirm all services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing. This position requires highly organized coordination, rapid response follow-up, superior problem solving skills and creativity to satisfy both customer needs and MSS business requirements in a high-volume work environment.
Essential Functions and Responsibilities:
- Prioritizing orders and selecting approved service providers to fulfill each order.
- Communicating specific order requirements with provider and scheduling service.
- Analyzing cost of services and assigning appropriate pricing as required.
- Documenting and entering order information and completing all required paperwork.
- Confirming appointments and services while responding to any issues.
- Adjusting daily orders and providing work schedules as needed in a timely manner.
- Establishing and maintaining positive relationships with primary service specialist.
- Researching and engaging new service providers as needed using a variety of resources.
- Conducting and recording customer feedback surveys.
- Updating and maintaining the service provider database as changes occur.
Requirement:
- At least one year experience in work scheduling, dispatching or high-volume customer service is desired.
- Logistics coordination is highly valued.
- Ability to obtain detailed knowledge of services and technical applications.
- Strong organizational skills.
- Excellent verbal and written communication skills.
- Ability to effectively work from home. In-office is available if preferred.
- Associate or Bachelor’s degree desired.
- Strong interpersonal and relationship-building skills.
- Computer proficiency in MS Office is required. Advanced MS Excel skills are preferred.
- Basic math skills needed to determine job costing, discounting and calculating profit margins are required.
- Ability to work in a team environment a must.
- Ability to interact daily with both clients and contractors on problem solving a must.
- Must be able to work core hours of Monday-Friday 8:30am-5:30pm.
- Bilingual, Spanish speaking a plus.
What We Offer:
- Work from home opportunity.
- Time and a half for overtime!
- Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
- Advancement opportunities.
- Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus!
- Employee FIRST work environment. We have been voted a Philadelphia top workplace for 12 consecutive years.
Additional Benefits:
- Medical, Prescription, Vision, and Dental.
- Paid time off.
- Holiday pay.
- 401(k) with a company match - Traditional and Roth options.
- FREE financial advisor.
- FREE $50,000 term life and AD&D insurances.
- FREE short-term and long-term disability benefits.
- Flexible Savings Accounts.
- Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
- Company sponsored events - see our company's career page for details (www.MSS1.com).
About MSS:
MSS provides expert custom crating and specialized handling services to the relocation industry, along with the logistics, local fine arts and commercial crating markets.
In the national relocation market, MSS partners with moving companies and relocation management corporations in the safe handling of specialty household items by providing crating/uncrating, disconnect/reconnect, and disassembly/assembly services for corporate transferees. Our extensive nationwide subcontractor network and superior customer service makes MSS the nationwide leader in this field.
MSS Logistics Install Services’ national network of skilled professionals provides consistent, high-quality, customizable solutions for assembly, install and de-install services with a local presence for guaranteed results across simultaneous complex projects with detailed process documentation.
MSS Local Operations include specialists and design experts who provide custom packing, crating and restoration services. These include the MSS Commercial Crating Division (industrial crating solutions to local manufacturers and distributors) and MSS Fine Arts Division (protecting fine art and antiques for museums, artists, private collectors, auction houses, and galleries).
MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.
MSS is not offering visa sponsorship for this position. Additionally, a background check is required.