What are the responsibilities and job description for the Team Leader - Controls position at MSS Solutions LLC?
As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Team Leader Service- Controls. If you are an experienced controls professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!
A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.
The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.
Roles and Responsibilities
The job duties and responsibilities of this position will include, but are not limited to, the following:
- Responsible for training and developing Controls Service Technicians.
- Mentors new and existing team members, identifying areas of growth and individual goals.
- Escalates training/equipment/labor needs to Operations Manager.
- Makes recommendations for hiring/terminating staff to the Operations Manager.
- Manages Service Ticket Open Call list.
- Ensures the quality/timeliness of PM contracts and associated tasking completeness.
- Ensures daily time entry from the service team.
- Manages weekly service schedule and communicates it to the team.
- Dispatches daily service calls to assigned technicians.
- Manages on call rotation and provides schedule.
- Represents MSS by serving as a direct customer contact.
- Serves customer as a resource in answering inquiries and responding to special requests along with escalated customer complaints.
- Intervenes with sales staff to provide updates and respond to requests for support.
- Serves as Project Manager for service project work assigned to service team.
- Supports process excellence by monitoring completed paperwork on each job and maintaining performance standard and contract compliance with service customers.
- Ensures proper upkeep of PM customer database backups on Controls Server.
- Practices and enforces MSS Safety Standards.
- Addresses minor disciplinary actions such as speeding violations, performance and daily task deficiencies. Escalates major disciplinary needs to Operations Manager.
- Other duties and responsibilities as assigned by the Company
Qualifications and Requirements
- Successful candidate must possess a minimum general knowledge of HVAC and Building Automation and Control systems used in Commercial and/or Industrial facilities.
- Leadership and team-building capabilities are required.
- Strong communication skills.
- Minimum 10 years industry-specific experience.
- Ability to effectively communicate with all levels within an organization.
- Strong work ethic.
- Business planning and decision-making skills.
- Solid problem-solving skills.
- Leadership and team-building capabilities are required.
- Flexibility to work overtime/weekends, as required.
- Regular local travel requirements with some overnight travel.
- Valid drivers license.
- Proficiency in Tridium and Johnson Controls
- Experience in a service related business is preferred.
- Proficient with all Microsoft Office related products.
Benefit Highlights
At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:
- Medical/Dental/Vision Insurance
- 401k with Employer Contributions
- PTO
- Paid Holidays
- Employee Assistance Program
- Long-term Disability
- Short-term Disability
- Flexible Spending Plan
- Health Savings Plan
Additional Notes
- If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com.
- MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
MSS Employees, please visit the MSS Career Center or contact HR to apply.