What are the responsibilities and job description for the Service Technician - Fire I position at MSS Solutions, LLC?
As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Technician - Fire I. If you are an experienced Fire & Security professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!
A career at MSS is not just a job -- it's collaborating with the best talent in the business. It's having a part in building a better future. It's making a difference in people's lives.
The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.
Role and Responsibilities
The essential roles and responsibilities are outlined below:
- Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety (fire detection, security, CCTV, & monitoring) product lines.
- Troubleshoot system problems and resolve them via physical equipment installation or software changes.
- Possess or obtain knowledge of NFPA, State, and local fire codes and become NICET certified.
- Ability to program systems via laptop using minor to complex equations and thought processes (MSS will provide factory training)
- Knowledge of computer networking, IP addressing, and connectivity
- Understanding of low voltage electrical, including troubleshooting skills and instruments
- Knowledge of or desire to learn security systems and CCTV
- Follow and maintain a highly structured inspection schedule.
- Input, retrieve and archive inspection documentation program via the laptop computer.
- Maintain customer satisfaction for continual company growth.
- Complete assigned tasks on time with little supervision
- Support emergency service call-out on a rotational basis.
- Perform other duties as assigned.
Qualifications and Requirements
- Two years of experience in commercial/industrial fire alarm systems.
- Experience with Microsoft Excel and Word documents as they relate to inspection reporting.
- Experience in reading and interpreting blueprints, diagrams, and specifications
- Ability to read and interpret technical and parts manuals to diagnose and repair equipment
- Experience with hand tools and multi-meter usage
- Must be able to follow verbal and written instructions.
- Must be able to carry and move equipment and tools weighing up to 40 pounds.
- Must be able to work on lifts and ladders.
- Must possess hand tools.
- Must be willing to travel within NC/SC for day trips and work extended hours as needed.
Key Requirements
- Regular and supervisory probation period required, if applicable.
- Random drug testing is required.
- Must successfully pass a background check.
- Valid driver's license and clean driving record required.
Benefit Highlights
At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:
- Medical/Dental/Vision Insurance
- 401k with Employer Contributions
- PTO
- Paid Holidays
- Employee Assistance Program
- Long-term Disability
- Short-term Disability
- Flexible Spending Plan
- Health Savings Plan
Additional Notes:
- MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
- Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled
MSS Employees, please visit the MSS Career Center or contact HR to apply.