What are the responsibilities and job description for the Regional Service Operations Manager position at MSS Solutions LLC?
As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Regional Operations Manager. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!
A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.
The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.
Role and Responsibilities
The essential roles and responsibilities are outlined below:
- Work with Capital Projects Division Leader to generate, evaluate, and analyze operational plans and processes to achieve corporate goals and objectives.
- Provide leadership in our Capital Projects Division Raleigh, NC and Wilmiingtom, NC areas to ensure that the Company functions effectively. Will require a physical presence in each location regularly, especially as the business grows in each location.
- Continue to develop the group's infrastructure including developing scheduling systems, putting communication and reporting systems in place, and implementing training programs as needed.
- Establish metrics for assessing productivity and profitability.
- Monitor revenue margins and worker productivity.
- Implement new directives for growth.
- Daily management of the Region's project management staff
- Oversight, management, and recruitment of the Region Capital Projects labor force
- Long term planning for the Region; to include personnel, training, capital budgeting
- Coordination and planning with the preconstruction division to establish and maintain divisional growth.
- Support business development and sales efforts in the Region.
- Ensure technical staff's positive and professional representation of MSS.
- Makes recommendations for hiring/terminating staff to the Capital Projects Division Leader
- Work with Company Safety representatives to effectively manage MSS' overall Safety performance.
- Conduct periodic and annual staff performance evaluations for technical capability, customer service, and overall Company representation in the marketplace.
- Other such duties and responsibilities as assigned by the Company from time to time
Qualifications and Requirements
- Bachelor's degree in Engineering, Business, or related field
- Minimum ten years experience in Mechanical Construction, HVAC Service Organization, or Industrial/Large Commercial General Contracting.
- The candidate has a proven leadership record.
- Ability to effectively communicate with all levels of the organization
- Business planning, budget forecasting, and decision-making skills
- Teambuilding and interdepartmental collaboration experience
- Ability to take the initiative and achieve results
Key Requirements
- Experience in managing projects of multiple sizes to achieve Customer satisfaction and Company profitability desired results.
- Service Operation Management experience is a plus.
Benefit Highlights
At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:
- Medical/Dental/Vision Insurance
- 401k with Employer Contributions
- PTO
- Paid Holidays
- Employee Assistance Program
- Long-term Disability
- Short-term Disability
- Flexible Spending Plan
- Health Savings Plan
Additional Notes
- MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
- Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled
MSS Employees, please visit the MSS Career Center or contact HR to apply.