What are the responsibilities and job description for the Operations & Dispatch Coordinator position at MSS, Inc.?
Selected as a Top Workplace in Philadelphia for the past 16 years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service, Inc (MSS) is in need of an Operations amp; Dispatcher Coordinator. This position serves as support for our Operations Specialists. Support includes locating and managing contractors to grow the MSS network, researching various solutions for services requested by our customers, and producing quotes for an array of requested services. Customer requests are typically urgent in nature and require a person who can operate in a fast-pace environment.
MAIN DUTIES/RESPONSIBILITIES:
- Assist Operations in daily tasks, managing escalations, and addressing order coverage challenges.
- Actively recruit new contractors to expand primary and specialist network.
- Research and provide solutions for unique services requested by customers.
- Generate quotes for work orders received.
- Integrate with the company call center system, actively answering calls and messages, to consistently communicate and provide support to the primary network.
- Ability to work 9am-6pm
- High school degree required.
- Bachelor’s Degree strongly preferred.
- Summer seasonal overtime required along with rotating yearly Saturday hours.
- A quiet, designated workstation free from distractions is required to ensure focus and productivity in a remote environment.
- Experience in operations, supply chain management, customer service, logistics, or related fields preferred.
- Prior customer relationship management (CRM) system experience a plus.
- Relocation and mover industry experience is highly desired and valued.
- Demonstrate ability to develop responsive relationships with internal and external clients.
- Ability to demonstrate courtesy, tenacity, professionalism, persistency, and tact.
- Proficiency in a fast-paced work environment
- Effective communication skills, both verbal and written.
- Strong phone and e-mail communication and follow-up skills.
- Organized, detail oriented, positive, adaptable, and professional.
- Ability to work collaboratively in a team environment.
- Knowledge of basic technical concepts regarding household specialty items/parts and repair services, or a demonstrated ability to learn quickly.
- Basic computer literacy, specifically MS Office (Word, Outlook). Intermediate skills in MS Excel.
- Basic math skills for job costing, discounting, and calculating profit margins.
What We Offer
- Work from home opportunity.
- Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
- Advancement opportunities.
- Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus!
- Employee FIRST work environment. We have been voted a Philadelphia top workplace for 12 consecutive years.
- Time and a half for overtime!
Additional Benefits
- Medical, Prescription, Vision, and Dental.
- Paid time off.
- Holiday pay.
- 401(k) with a company match - Traditional and Roth options.
- FREE financial advisor.
- FREE $50,000 term life and AD amp;D insurances.
- Flexible Savings Accounts.
- Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
- Company sponsored events - see our company's career page for details (www.MSS1.com).
About MSS
MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Packaging and Crating Services, and Pure Install Solutions.
MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating.
Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs.
Precision Packaging and Crating: Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props.
MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.
MSS is not offering visa sponsorship for this position. Additionally, a background check is required.
Salary : $20 - $23