Customer Applications Engineer - R&D Liaison

Do you enjoy uncovering technical pain points, discussing GD&T with engineers one moment and aligning with purchasing the next? Can you turn feedback into design direction that fuels real innovation? If so, HI-LEX wants to hear from you.

• Initiate and sustain proactive outreach to prospects and current customers to highlight HI-LEX’s latest R&D capabilities.
• Lead technical discovery to understand requirements, constraints, and opportunities for new designs or modifications.
• Serve as the conduit between customers and HI-LEX engineering—convert insights into clear, actionable design inputs.
• Support RFQs by ensuring proposals reflect accurate, complete technical specifications and risks.
• Develop deep product expertise, including manufacturing processes and material selection—such as ultrasonic welding methods and material compatibility considerations.
• Track competitors and market trends to inform R&D strategy and long-term product roadmaps.

• BS in Mechanical Engineering, Engineering Technology, or related technical field.
• 3–5 years of experience in product engineering, technical sales, or business development; automotive/manufacturing background preferred.
• Hands-on familiarity with DFM, FMEA, and GD adept at reading and manipulating 3D models and drawings (open, section, annotate).
• Outstanding communication and documentation skills; comfortable presenting complex topics to non-technical stakeholders.
• Microsoft Office proficiency; CRM experience (e.g., Salesforce) strongly preferred.
• Strength in relationship-building with customer engineering and purchasing teams.

• Open seating environment with the flexibility to change locations as needed.
• Periodic travel by air, car, or train to HI-LEX operations, customers, and suppliers.

• Lift up to 20 pounds.
• Office setting with normal ambient noise from calls, meetings, and conversations.

• Product development mindset and design collaboration.
• 3D software literacy for effective model reviews.

Ready to be the voice of the customer to engineering—and the face of engineering to the customer? Join HI-LEX and help convert insights into products that solve real-world challenges.