Manager of Client Services

MSPCA-Angell Animal Medical Center has an opening for a Manager of Client Services. In this role the manager is responsible for the leadership and direct management of our Client Care Specialist (CCS) team. Full Time, Salaried Position.

THE POSITION:

The Manager of Client Services (MCS) is responsible for the leadership and direct management of the Client Services Department. The MCS oversees the 24/7 operations of the Front Desk, Admitting and Financial Services Office, Insurance Coordinator, Final Arrangements, Medical Records, and Emergency Desk. It is the role of the MCS to work collaboratively with other Departments to design and implement policies to optimize the experience of all Angell Animal Medical Center clients and patients.

This is a highly visible position and requires a commitment to making a positive impression on every client who walks through our door.

WHO WE ARE:

The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

Compensation:

Starting $80-$90k yearly salary
Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

APPLICANT REQUIREMENTS:

We are looking for applicants with at least 5 years of management experience in a client service field, experience in veterinary hospital management preferred. We need someone in this role that is devoted to creating (and maintaining) a values-based culture that remains organizationally committed while perpetually evolving with the changing needs of our clientele, the department and this organization.

The Manger should be adept at handling day-to-day operations and employee relations, all while building universality of experience for every client, both internal and external. The Client Services Manager directly oversees our Client Care Specialist staff. Given that the CCS staff are positioned as the face of our organization, the person in this position has the potential to have a profound impact on both client and patient care. By living our organizational values and modeling them for the team, the Manager is an essential component of our long term organizational goals.

• Excellence: Motivates staff by modeling the delivery of excellent client service.
• Service: Eagerly approaches each interaction with a client or colleague with an active desire to exceed their expectations.
• Integrity: Makes decisions based on a desire to achieve what is best for our clients, their pets and this organization.
• Collaboration: Partners with other areas of the hospital and the MSPCA to ensure everyone’s success.
• Compassion: Enjoys working in a fast-paced environment and making quick decisions that support the best interests of our clients and patients.
• Positivity: Maintains an optimistic outlook while navigating staff through positive change. Approaches each challenge with a sense that the end goal is attainable.

Applicants should be an expert with written and verbal communication skills, have a love of animals and possess the physical ability to stand and walk for prolonged periods, as well as, the ability to bend, lift, and stoop to satisfactorily carry out the above responsibilities.

OUR BENEFITS:

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.

If you are interested in working for an organization where your work is an important part of a respected and caring non-profit, this may be the career change you are looking for.