What are the responsibilities and job description for the Client Care Specialist - Veterinary Hospital position at MSPCA-Angell Careers?
Client Care Specialist (CCS) - Veterinary Hospital - Full Time 32-40 hrs/week schedule options - Varying shifts including weekends and holidays (one weekend day required)
Be the First Face of Compassionate Care
Love animals? Thrive under pressure? Want a role where your work truly matters?
As a Client Care Specialist (CCS) at MSPCA–Angell, you’re the heartbeat of our client experience. You’re the first person pet owners meet during some of their most emotional moments — and the steady, compassionate presence that helps them feel supported from the moment they walk through our doors.
This is your chance to join one of the most respected veterinary hospitals in the country and make a real impact every single day.
What You’ll Do
Deliver an Exceptional Client Experience
- Welcome clients with warmth, empathy, and professionalism
- Check in appointments, emergencies, and specialty cases
- Keep clients informed with clear, confident communication
- Answer phones and respond to inquiries with accuracy and care
Own the Admission & Discharge Process
- Verify client information and review estimates
- Process payments and reconcile your cash drawer
- Coordinate smooth, stress‑free discharges with clear instructions
- Support pet food sales, stocking, and prescription food pickups
Support a High‑Performing Veterinary Team
- Collaborate closely with veterinary staff, supervisors, and managers
- Help onboard and mentor new team members
- Stay flexible and focused in a fast‑moving, high‑stakes environment
- Follow safety protocols and report concerns promptly
Grow Your Expertise & Leadership
As you develop in the CCS role, you’ll have the opportunity to advance and take on additional responsibilities within the scope of the team that deepen your skills and expand your impact at the hospital.
Additional responsibilities include:
- Register emergency, referral, and unscheduled patients
- Gather essential clinical details for triage
- Explain emergency workflows and financial expectations
- Coordinate communication between clients, veterinary teams, and Admissions
- Provide updates to clients with hospitalized pets
- Accept animal surrenders when the Shelter is closed
- Prepare and present estimates for planned and emergency admissions
- Collaborate with veterinary staff to clarify estimate details
- Assist Billing and Front Office teams with financial services and payment options
- Serve as a financial liaison during admissions
What You Bring
- 1–2 years of customer service experience
- Strong communication skills — clear, compassionate, confident
- Ability to stay calm, organized, and focused in high‑energy environments
- Comfort with computers, phones, scanners, and multitasking
- Ability to stand for long periods and lift up to 40 lbs
- A genuine passion for helping animals and the people who love them
How We Work: Our Values in Action
Client Services Core Values
- Assume Positive Intent — Lead with trust and empathy
- Be Solutions‑Oriented — Don’t just spot problems; help solve them
- Be Mindful; Be Present — Focus on the task at hand and do it well
- Respect — For clients, colleagues, and yourself
- Ownership — Take responsibility and take pride in your growth
MSPCA Organizational Values
Compassion • Integrity • Positivity • Service • Excellence • Collaboration
These values guide how we treat clients, animals, and each other every day.
Compensation
- Starting pay: $20–$21/hour $500 sign on bonus for full time hires!
- Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications
Benefits
- Blue Cross medical, dental, and vision
- Life and disability insurance
- 403(b) retirement plan
- Tuition reimbursement
- Paid holidays, sick time, and vacation
- Employee discounts on pet care and food
- Free on‑site parking and easy access to public transit
Why MSPCA–Angell?
Founded in 1915, MSPCA–Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets.
Joining our team means joining a mission — and a legacy.
Make Your Passion Your Career
If you’re ready to bring your customer service skills into a role where every day offers the chance to help animals and the people who love them, we’d love to meet you.