Concierge Clinical Associate Medical Assistant

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: CC207676 Concierge 750B Job Description Summary: Position Responsibilities Takes vitals signs on patients. Assists physician with complex procedures during patient examinations, including but not limited to injections, suture removal, venipunctures, biopsies, and EKG's. Takes vital signs on patients. Address and resolve patient concerns with the highest level of hospitality and professionalism accommodating special request whenever possible whether in person, email or by phone. Adheres to Universal precaution guidelines in the performance of patient care activities which include HLD and aseptic techniques. Monitors and manages patient schedule in order to ensure optimal patient flow to deliver high quality patient experience. Actively participates in practice process innovation and improvement initiative that improve patient satisfaction and operation efficiency. Greets and escorts patient safely from the waiting area to appropriate areas in the physician office, as required with professionalism a warmth atmosphere. Understand and would exhibit warmth and confidence when working with patients, be an excellent communicator, and understand the value of team work to go above and beyond for patients. Support patient care including pre, post and carefully prepares and administers medication as instructed by the physician's orders; including the administration of injections, process inquiries to confirm eligibility, authorization and referrals. Ensures exam rooms are appropriately stocked with supplies and equipment prior to physician seeing patients. Maintains appropriate par levels and inform supervisor when reorders are necessary in order to avoid any shortage in supplies. Demonstrates appropriate medical knowledge and effectively communicate instructions to patients. Ability to communicate any procedures to be performed to patients. Provide preparatory instructions and answers basic questions, as required. Demonstrates the ability to understand and react to the unique needs of the patients. Flexible to changes in work flow, as needed. Prepares and cleans all exam rooms after completion of patient visit. Maintains organized work areas in order to maximize efficiency. Demonstrates knowledge of proper use/maintenance of all equipment relative to the position. Maintains current licensing and certification necessary to perform applicable job functions Possesses effective time management skills and assist other staff members when appropriate. Remains calm and courteous when dealing with patients and staff members, consistently maintaining a professional appearance and demeanor. Responds to telephone calls promptly, preferably by the third ring and repeats key information to ensure accurate transcribing of messages. Demonstrates willingness to work overtime in times of hospital or department emergency situations ( i.e. hurricane disaster alert or staffing limitations). Maintains a complete understanding of Fire, Safety and other applicable departmental and hospital manuals. Qualifications License/Registration/Certification Medical Assistant Certification Required and CPR Certification required. Education Completion of Medical Assistant training. High School or equivalent. Experience 5 Years Medical Assistant experience or Foreign Medical Graduate. Benefits: We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs: Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for select positions and more! Degree Requirements: Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.