What are the responsibilities and job description for the AV Technician position at MSM Technology?
Description
Position Description and Job Duties:
Position Description and Job Duties:
- On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams
- Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
- Troubleshooting and creatively working around rooms that are "hard down”
- Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
- Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems
- Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
- Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems
- Managing site inventory and spares with use of database
- Managing/completing Quarterly Preventative Maintenance project and weekly status reports
- Creating / resolving break-fix tickets by monitoring client ticketing system
- Support shall extend across both NIPR and SIPR communication mediums.
- Support all Microsoft teams conferences on both SIPR and NIPR networks
- Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.
- Required - Secret Security Clearance
- CTS Certification (must be able to obtain within 6 months of hire)
- Required - Security CE Certification (IAT Level II)
- 2 years audio / visual experience desired
- Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)
- Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
- Excellent customer service and written / verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows