Industrial Systems Field Service Technician

Company Description

For over 40 years, MSM Solutions has been bridging the gap between the physical and digital worlds as an industry leader in RFID and barcode integration. Powered by our proprietary tracking software, PortalTrack, we help the world’s leading brands Identify, Track, Count, and Manage their mission-critical assets across the logistics, manufacturing, retail, and healthcare industries. While we engineer cutting-edge IoT and data-capture technology, we operate with a deeply personal "Customer First" philosophy that helps us build lasting partnerships. Joining our team means joining a collaborative, forward-thinking organization dedicated to solving real-world supply chain challenges and making our clients' lives easier every single day.

Role Description

MSM Solutions is seeking a motivated and professional Industrial Systems Field Service Technician to install, repair, configure, and support barcode printers, RFID systems, thermal transfer printers, label applicators, and related industrial equipment used in manufacturing, warehouse, healthcare, and distribution environments.

This position includes onsite field service, remote technical support, troubleshooting hardware and software issues, and helping customers develop reliable labeling and product-handling solutions for supply chain operations. This role requires strong technical troubleshooting skills, the ability to communicate effectively with customers, and a commitment to representing MSM Solutions in a professional and customer-focused manner.

Primary Responsibilities

• Install, configure, repair, and maintain thermal transfer printers, barcode scanners, RFID systems, and label applicators
• Provide onsite field service and remote technical phone support
• Create and troubleshoot barcode and label formats using industry software
• Diagnose equipment, print quality, communication, and network-related issues
• Configure equipment using USB, Ethernet, serial, and wireless communications
• Read and interpret wiring diagrams and technical schematics
• Use diagnostic tools such as volt meters and electrical testing equipment
• Assist customers with equipment setup, operation, and preventative maintenance
• Support integration with PLC-controlled and industrial automation systems
• Maintain accurate service records and communicate effectively with customers and internal staff
• Represent MSM Solutions professionally at customer facilities

Qualifications & Skills

Required Qualifications:

• Mechanical and electrical troubleshooting experience
• Strong communication and interpersonal skills
• Professional appearance and customer-service mindset
• Ability to work independently with minimal supervision
• Basic Windows and PC operating system knowledge
• Experience connecting equipment through USB and network communications
• Ability to install and operate software applications
• Knowledge of industrial environments and manufacturing operations
• Ability to read electrical schematics and wiring charts
• Valid driver’s license and ability to travel locally and regionally as needed

Preferred Qualifications:

• Experience with Zebra, Sato, Toshiba, Epson, or similar industrial printing systems
• Knowledge of RFID systems and barcode verification
• PLC and industrial controls experience
• Industrial networking and device communication experience
• Experience with CTM Labeling Systems print-and-apply systems and automation equipment

Travel Requirements

Local and regional travel required. Travel schedule may vary depending on customer demand, service calls, installations, and project requirements. Occasional overnight travel may be required.

Compensation & Benefits

• Salary range: $65,000 – $85,000 depending on experience with industrial printing systems, RFID technologies, automation controls, and field service support
• Company vehicle provided
• Paid time off
• Health insurance
• 401(k) plan with company match
• Ongoing technical and product training
• Opportunities for advancement within industrial systems and automation support

About the Ideal Candidate

The ideal candidate is dependable, technically capable, customer-focused, and comfortable working directly with customers in industrial and healthcare environments. Strong relationship-building skills are essential, as customer interaction and long-term service relationships are a major part of this role.