What are the responsibilities and job description for the Director of Digital Products position at MSIG USA?
MSIG USA continues to grow!
Company Overview
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A ratings and a reach that spans 40 countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
MSIG is continuing to build on our underwriting reputation to become a market leading specialty insurance underwriting business that is data-driven, supported by innovative technology, and an efficient operating model.
Overview
As the Director of Digital Products, you’ll be the CIO’s deputy and play a critical leadership role in shaping the future of our technology organization. You will:
✅ Drive innovation in both core platforms and digital solutions.
✅ Lead and grow a cross-functional team of product managers, analysts, and delivery professionals.
✅ Make a measurable impact in a high-growth, fast-moving environment.
✅ Shape the future of insurance technology at a company embracing AI and digital transformation
It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
Company Overview
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A ratings and a reach that spans 40 countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
MSIG is continuing to build on our underwriting reputation to become a market leading specialty insurance underwriting business that is data-driven, supported by innovative technology, and an efficient operating model.
Overview
As the Director of Digital Products, you’ll be the CIO’s deputy and play a critical leadership role in shaping the future of our technology organization. You will:
- Lead the delivery of core insurance platforms (policy administration, claims, underwriting, billing) and digital solutions (customer/agent portals, mobile, workflow automation).
- Oversee product managers, product owners, and business analysts aligned to business areas like Claims, Underwriting, Finance, HR, Legal, and Audit.
- Partner with business leaders to align technology with enterprise growth priorities.
- Drive system modernization, retiring legacy systems while building cloud-based, integrated, and automated solutions.
- Champion an outcome-based, innovative culture — ensuring solutions deliver measurable business value, not just project completion.
- Provide teams with the opportunity to drive innovation, exploring emerging technologies like AI, automation, and digital engagement.
- Serve as a visible leader in a high-growth environment, balancing rapid execution with long-term scalability.
- 12 years of progressive IT leadership experience (insurance or financial services strongly preferred).
- Proven success delivering core insurance systems and digital platforms.
- Experience leading system modernization and retiring legacy systems.
- Strong background in cloud infrastructure, enterprise integration, and automation.
- Demonstrated ability to partner with business leaders and align tech with growth strategies.
- Exceptional communicator and stakeholder manager, able to influence across executive and business teams.
- A proven change leader with a track record of driving innovation and outcomes in complex environments.
✅ Drive innovation in both core platforms and digital solutions.
✅ Lead and grow a cross-functional team of product managers, analysts, and delivery professionals.
✅ Make a measurable impact in a high-growth, fast-moving environment.
✅ Shape the future of insurance technology at a company embracing AI and digital transformation
It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
