Process Improvement Manager

Summary: The Process Improvement Manager is responsible for driving operational excellence by evaluating and enhancing business and operational processes, internal controls, and inventory management systems. This role partners globally and closely with senior leadership across the board with each segment of the company, companywide operational teams, overseas teams, identify inefficiencies, mitigate risks, ensure compliance, and implement sustainable improvements across all company functions and departments.

Work Hours: Monday to Friday from 08:00 AM to 05:30 PM, 2 Saturday(s) a month from 08:00 AM to 02:30 PM

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Compensation: This salaried, exempt position pays from $69,000 to $72,000 per year. The estimated annual pay for new hires generally ranges from $69,000 to $72,000 or more, depending on experience, education level and annual bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Identify and implement process enhancements through audits, data analysis, and cross-departmental collaboration.
• Oversee the cycle count and physical inventory process nationwide, ensuring all warehouses and product categories are audited at least once per year.
• Analyze inventory variances, determine root causes, and implement corrective and preventive actions.
• Conduct operational audits to assess controls and processes related to receipt of goods, inbound/outbound shipments, invoicing, transfers, returns, and large shipment procedures.
• Collaborate with senior leadership to monitor internal controls, assess risks, and provide strategic feedback on audit findings and improvement opportunities.
• Plan, test, and execute internal audit activities to evaluate the company’s system of internal controls and ensure compliance with established policies and procedures.
• Develop practical, efficient solutions that balance quality, effort, and business priorities.
• Lead and participate in change management initiatives to ensure processes achieve the right balance of rigor, replicability, adaptability, and flexibility.
• Ensure compliance with inventory and operational procedures; propose and implement process improvements as needed.
• Identify control weaknesses and develop actionable audit recommendations; prepare and submit comprehensive audit reports to senior leadership
• Evaluate departmental activities for adherence to management objectives and company policies.
• Maintain complete and accurate process documentation and ensure timely updates as procedures evolve.
• Deliver high-quality audit findings, reports, and recommendations that enhance operational effectiveness.
• Serve as a liaison across departments to promote collaboration and informed decision-making.
• Collaborate with senior leadership to monitor internal controls, assess risks, and provide strategic feedback on audit findings and improvement opportunities.
• Strong analytical and critical-thinking skills with the ability to define issues, identify root causes, and develop effective solutions across all areas and business segments.
• Exceptional verbal, written, and presentation skills, with clear structure and professional delivery.
• Sound judgment and the ability to make timely, balanced decisions across competing priorities and risks.
• Strong managerial presence with the ability to engage effectively with senior management and cross-functional teams.
• Perform additional duties, and special projects as assigned.
  
  

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bachelor’s degree required (preferred in Business Administration, Operations Management, Accounting, or related field).
• Proven experience in process improvement, internal audit, or operations management.
• Demonstrated success leading cross-functional teams and managing complex projects.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strong analytical and problem-solving skills with the ability to collect data, identify trends, and draw valid conclusions.
  
  

This Role Has The Following Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
  
  

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
  
  

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young
  
  

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

#MSI