What are the responsibilities and job description for the Customer Care Specialist position at MSI Viking?
Location: Greer, SC (On-Site)
Schedule: Monday-Friday | Full-Time
MSI-Viking Gage is seeking a Customer Care Specialist to serve as a central point of contact for customer inquiries, service requests, and internal workflow coordination. This role plays a critical part in ensuring customer requests are routed accurately, tracked efficiently, and resolved in a timely manner.
In addition to competitive pay, this position is eligible for a monthly performance-based bonus tied to key performance indicators (KPIs).
The ideal candidate is highly organized, customer-focused, and enjoys working with multiple departments to keep processes moving while delivering an exceptional customer experience.
MSI-Viking Gage is a leading provider of calibration, dimensional inspection, and metrology solutions serving manufacturers and industrial customers throughout North America. We pride ourselves on delivering exceptional service while fostering a collaborative, team-oriented work environment where employees are encouraged to grow and develop their careers.
What you'll do:
- Manage customer inquiries received through shared inboxes and other communication channels
- Route requests to the appropriate departments and personnel
- Monitor open requests and ensure timely follow-up and resolution
- Provide customers with status updates and exceptional service
- Coordinate customer requests related to calibration services, quotes, orders, customer portals, and operational support
- Process purchase order acknowledgements and portal-related activities
- Manage customer cases within NetSuite, HubSpot, and other business systems
- Maintain organized documentation and workflow tracking
- Collaborate with Sales, Calibration, Service, Accounting, Operations, and Marketing teams
- Identify opportunities to improve customer communication and internal processes
- 2 years of customer service, administrative support, customer care, or operational support experience
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and follow-through
- Customer-focused mindset with a commitment to providing excellent service
- Proficiency with Microsoft Office applications
Preferred Qualifications
- Experience with ERP or CRM systems such as NetSuite, HubSpot, Salesforce, or similar platforms
- Experience supporting multiple departments within a service, distribution, manufacturing, or industrial environment
- Familiarity with order processing, customer support workflows, and case management systems
- Strong problem-solving and prioritization skills
- Competitive Pay
- Monthly Performance Bonus Opportunity
- Medical, Dental & Vision Insurance
- Company-Paid Short-Term Disability
- Company-Paid Life Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement Program
- Career Growth Opportunities