MSI TEC Quality Manager

Quality Manager

MSI TEC, Inc. | Centennial, Colorado

About MSI TEC

MSI TEC, Inc. designs and builds advanced automation, motion control, and robotic systems for cutting-edge industries. Our success is driven by people who pair technical precision with professional integrity. We value team-oriented, emotionally intelligent problem-solvers who act as trusted advisors, take ownership, and consistently deliver high-quality work while helping others succeed.

The Opportunity

The Quality Manager plays a key role in maintaining MSI TEC's reputation for precision, reliability, and customer confidence. This position leads MSI TEC's quality management system and quality assurance processes by overseeing ISO 9001:2015 compliance, management review activities, internal and external audits, nonconformance and corrective action processes, quality training, customer compliance documentation, and continuous improvement initiatives across the business. The ideal candidate is hands-on, detail-oriented, highly organized, and comfortable partnering cross-functionally with operations, customer service, HR, facilities, and leadership to ensure product, process, and system quality.

Key Responsibilities

• Lead and maintain MSI TEC's quality management system, including quality procedures, documented information, records, and continuous improvement activities aligned with ISO 9001:2015 requirements.
• Organize and facilitate weekly quality team meetings and quarterly Management Review Meetings, including preparation of metrics, scorecards, trends, action items, and follow-up documentation.
• Manage internal audit planning and support customer and external audits, including preparation, hosting, response coordination, and closure of findings.
• Oversee document control and quality document approval workflows, including review of controlled documents routed through Teams and related systems.
• Assign, monitor, and support completion of required quality and training modules, and deliver new hire and refresher training on ISO, quality standards, and related procedures.
• Manage nonconformance, CAPA/8D, and return material authorization processes, ensuring timely investigation, root cause analysis, corrective action, verification, and closure.
• Complete and coordinate quality documentation such as PPAPs, PFMEAs, surveys, questionnaires, customer scorecards, and first article-related support as needed.
• Review customer purchase order terms and conditions, DPAS requirements, and customer-specific quality requirements, identifying concerns and required operational flow-downs.
• Support product and material compliance activities, including RoHS, REACH, Certificates of Conformance, Statements of Responsibility, and other shipment-related quality certifications.
• Oversee calibration quality checks by reviewing calibration certificates and evaluating changes to measurement equipment status or tolerances.
• Partner with HR on safety-related training and with facilities contacts on preventative safety maintenance requirements, helping ensure compliance and documentation are maintained.
• Track, analyze, and report quality metrics and trends to leadership, identifying opportunities to improve process performance, reduce risk, and enhance customer satisfaction.

Required Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and relevant quality experience.
• At least 5 years of experience in quality assurance, quality systems, or quality control within a manufacturing, distribution, or industrial environment.
• Demonstrated experience with ISO 9001:2015 quality systems, audits, document control, and management review processes.
• Hands-on experience managing NCRs, CAPAs/8D, RMAs, and customer or supplier quality issues.
• Strong ability to write, review, and maintain technical procedures, work instructions, and quality documentation.
• Excellent communication, organization, analytical, and problem-solving skills, with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office tools, especially Excel, and comfort working within SharePoint and Teams-based workflows

Preferred Qualifications (nice to have)

• ISO 9001 auditor certification or formal auditor training.
• Experience in industrial automation, controls, robotics, or related technical product environments.
• Familiarity with PPAP, PFMEA, customer compliance requests, and material/regulatory documentation requirements.
• Experience partnering across operations, customer service, engineering, HR, and facilities in a fast-paced technical organization.

Physical Requirements

• Ability to inspect products, documentation, and processes for conformance and quality improvement opportunities.
• Ability to work on-site in Centennial, Colorado and occasionally travel to other MSI TEC facilities or customer locations as business needs require.
• Ability to sit, stand, walk, and use standard office and inspection equipment throughout the workday.

Compensation & Benefits

• Salary range: $105,000-$125,000 annually (exempt), based on experience, skills, and certifications.
• Comprehensive benefits including medical, dental, and vision insurance, long-term disability, supplemental coverage, paid time off, and nine paid holidays.
• 401(k) Plan: Competitive company contribution.

Location and Schedule

This full-time, on-site position is based in Centennial, Colorado. Work hours are Monday through Friday, daytime schedule, with occasional overtime and periodic travel as business needs require