Associate

Summary: The Customer Service Accounting Representative (CSAR) is responsible for working with customers face to face, via phone or email and handle collections and allocations of payments.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Effective and efficient handling of customer transactions.
• Responsible for billing, collection and reporting activities according to the specific deadlines.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound calls and make outbound calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Follow established procedures for processing receipts, cash, etc.
• Investigate customer queries as necessary and find solutions of necessary.
• Appropriately identify and escalate customer issues.
• Complete sales transactions and processing of payments.
• Partner with Sales Representative to keep account transactions up to date.
• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products and procedures
• Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Excellent oral and written English language communication skills
• Two (2) plus years’ experience in Accounts Receivable
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Excellent accuracy and able to meet deadlines.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Strong Computer skills in MS Outlook, Word and Excel
• Bilingual (Spanish) preferred

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.

The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Benefits may include referral, holiday, and annual bonuses or commission opportunities; annual merit-based increases; Paid Time Off; Medical, Dental, and Vision Insurance; company-paid Short Term and Long Term disability; company-paid Life Insurance; Tuition Reimbursement; 401(k) plans with company matching contributions; charitable donation matching programs; and free company-sponsored tutoring. About MSI:Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Salary : $23 - $26