What are the responsibilities and job description for the Director of Business Process Optimization position at MSI Metro Sales Inc?
Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, is an industry leading hardware, software, and managed services provider.
MSI Metro Sales Inc. is seeking an Employee-Owner, Director of Business Process Optimization to join us in our Burnsville Headquarters.
About the Role
The Director of Business Operations is responsible for overseeing the daily functions that ensure the company runs efficiently. This role requires coordination of various departments to develop business processes that maximize productivity and operational efficiency. The ideal candidate will be a change agent with excellent organizational, communication, and problem-solving skills, combined with a deep understanding of business processes and best practices. This position is integral in steering the organization towards operational excellence and facilitating cross-functional collaboration.
Key Responsibilities:
Business Readiness & Change Management
- Create execution roadmaps that incorporate business readiness and change vision.
- Responsible for management of projects related to process improvement, system implementations, and other operational initiatives.
- Drive initiatives to improve internal and external customer satisfaction.
- Coordinate go-live readiness efforts: training, resource planning, support models, and risk mitigation.
- Lead and coordinate the integration process for mergers and acquisitions.
Operational Excellence
- Evaluate operating practices to identify areas of improvement and optimization.
- Draft, review, and revise process documents, workflow diagrams, work instructions, and guidelines to ensure clarity, accuracy, and adherence to company standards.
- Develop and maintain performance metrics and dashboards to monitor operational performance (and provide actionable insights).
Cross-Functional Leadership
- Collaborate with cross-functional teams to align operations with strategic goals, promoting a positive working environment across all departments.
- Serve as a strategic liaison between sales, service operations, finance, IT, and HR.
Risk & Compliance Management
- Assess and manage operational risks, ensuring business continuity.
- Ensure compliance with legal, regulatory, and internal company policies.
Qualifications and Skills
- Bachelor’s degree in Business, Accounting or Finance.
- Proven track record of successfully managing complex projects.
- Over 5 years of experience in business operations or related roles preferably in Office Equipment, Technology or related industry with progressive growth in leadership.
- Strong background in change management and experience in business process design.
- Proficiency in data analysis and performance/operation metrics.
- Familiarity with business management software and tools including ERP, CRM and analytics.
- Adaptable, influential leader with strong problem-solving and decision-making capabilities.
- Excellent organizational and time-management skills with ability to work under pressure and tight deadlines.
- Exceptional interpersonal, team building and communication skills.
- Ability to work independently and as part of a team.
- Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.
Ideal Candidate Profile
- Master’s degree in Business Administration, Accounting or related field.
- CPA active or inactive.
- Experience with external financing, financial planning and analysis.
- Strategic thinker with a readiness-first mindset.
- Skilled in facilitating business process change and operational enablement.
- Financially disciplined and fiscally responsible.
- Collaborative and diplomatic across departments and seniority levels.
- Highly organized, risk-aware, and detail-oriented.
Success Metrics
- Business readiness milestones met for key initiatives (e.g., system go-lives, integrations).
- Successful adoption and sustainment of new processes.
- Reduction in operational risk during change periods.
- Improvement in KPI performance post-initiative.
- Positive stakeholder and end-user feedback during readiness assessments.
What We Offer:
- Medical, Dental and Vision Insurance
- Short- and long-term disability program
- Life Insurance
- Educational Development Benefits
- Employee Stock Ownership Plan (ESOP) Gainshare
- 401K Match
- PTO
- Paid Volunteer Days! Opportunities for community involvement with your peers.
MSI Metro Sales Inc. Vision:
Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/